Experienced Online Grocery Pick-Up Clerk – E-commerce Operations and Customer Service Excellence in Remote Work Environment

Join the Kroger Family: Delivering Exceptional Customer Experiences in Online Grocery Shopping At Kroger, we're passionate about bringing people together through food and creating a positive impact in our communities. As America's largest grocer, we operate with a rich history of innovation, integrity, and customer satisfaction. Our company values of respect, honesty, integrity, diversity, inclusion, and safety guide everything we do. We're now seeking a highly organized and customer-focused Online Grocery Pick-Up Clerk to join our dynamic team in a remote work environment. As an Online Grocery Pick-Up Clerk, you will play a vital role in ensuring seamless e-commerce operations, delivering high-quality customer experiences, and driving business growth. About Us: A Legacy of Excellence in Grocery Retailing From humble beginnings in Cincinnati, Ohio, to becoming the nation's largest grocer with nearly 2,800 stores across 35 states, Kroger has consistently demonstrated a commitment to excellence and innovation. Our company operates under 28 different names, but our mission remains the same: To Feed the Human Spirit by bringing diverse teams together with a passion for food and people. We strive to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Job Summary: Online Grocery Pick-Up Clerk As an Online Grocery Pick-Up Clerk, you will be responsible for efficiently selecting and gathering products for customers' online orders, ensuring attention to freshness and quality. You will assemble customers' orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick-up. Your goal will be to provide an exceptional customer service experience that encourages customers to return to online shopping with us. Key Responsibilities: E-commerce Order Fulfillment: Select and gather products for customers' online orders in the most efficient manner, ensuring attention to freshness and quality. Order Assembly and Payment Processing: Assemble customers' online orders, process coupons and payment, and handle any customer inquiries or concerns. Customer Service Excellence: Provide a positive customer service experience that makes customers want to return to online shopping, demonstrating our company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Inventory Management: Maintain accurate inventory levels, identify stock discrepancies, and report any issues to management. Communication and Collaboration: Effectively communicate with customers, colleagues, and management to ensure seamless e-commerce operations and resolve any issues promptly. Requirements and Qualifications: We're looking for candidates who possess the following essential qualifications: High School Diploma or Equivalent: A high school diploma or equivalent is required, with a preference for candidates with previous experience in grocery retailing or customer service. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management. Organizational and Time Management Skills: Highly organized and efficient, with the ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment. Technical Skills: Proficient in using technology, including computers, smartphones, and other digital tools, to process orders, manage inventory, and communicate with customers. Physical Demands: Ability to lift, carry, and maneuver groceries and other items, with a maximum weight limit of 50 pounds. Preferred qualifications include: Previous Experience in Grocery Retailing: Previous experience working in a grocery store or similar retail environment, with a focus on customer service and e-commerce operations. Certification in Customer Service: Certification in customer service, such as a Certified Customer Service Representative (CCSR) or similar credential. What We Offer: Comprehensive Benefits and Career Growth Opportunities At Kroger, we value our associates and offer a comprehensive benefits package to support their well-being, including: Physical and Emotional Well-being: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage. Financial Support: Flexible scheduling, paid time off, including holiday and sick pay, and free counseling through our Employee Assistance Program. Career Growth and Development: Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program, and vast potential for growth through an abundance of industry-leading training programs and diverse career pathways. Associate Discounts: Valuable associate discounts on purchases, including food, travel, technology, and more. Work Environment and Company Culture: At Kroger, we strive to create a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, honesty, integrity, and safety, and we're committed to providing opportunities for growth and development to all our associates. Why Join Us: If you're a caring, purpose-driven individual with a passion for food and customer service, we invite you to join our Kroger family. As an Online Grocery Pick-Up Clerk, you'll have the opportunity to make a positive impact on our customers' lives, contribute to our company's success, and grow your career in a dynamic and supportive environment. How to Apply: Don't hesitate to apply if you're excited about this opportunity and eager to join our team. We value a great attitude and a willingness to learn above all. Submit your application today to become part of the Kroger family and start your journey towards a rewarding and fulfilling career! Apply for this job