**Experienced Oracle Customer Care & Billing Architect – Utility Industry Expertise**

At blithequark, we're seeking an exceptional Oracle Customer Care & Billing Architect to join our team of innovative professionals. As a seasoned expert in Oracle Customer Care and Billing (CC&B), Billing and Customer Service (BCS), and Customer-to-Meter (C2M) processes, you will play a pivotal role in analyzing, designing, and developing functional requirements and application solutions for billing and financial systems. If you're passionate about delivering high-quality, scalable, and maintainable solutions, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of innovative solutions for the utility industry. Our team of experts is dedicated to helping our clients navigate the complexities of the energy sector, from billing and financial systems to customer service and metering administration. With a strong focus on collaboration, innovation, and customer satisfaction, we strive to deliver exceptional results that exceed our clients' expectations. **Job Summary** As an Oracle Customer Care & Billing Architect at blithequark, you will work closely with business and technical stakeholders to implement enhancements, troubleshoot defects, and support operational stability. You will also mentor junior analysts and provide subject matter expertise to ensure the successful delivery of projects. If you're a seasoned professional with a passion for Oracle CC&B, BCS, and C2M, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Collaborate with business stakeholders to assess the feasibility of system enhancements and identify opportunities for process and system improvements. * Analyze, assemble, and document business requirements, functional requirements, and functional design to ensure high-quality, scalable, and maintainable solutions. * Prepare preliminary and final design documents, including walkthroughs for approval/signoff, to ensure seamless project execution. * Provide subject matter expertise to developers, testers, and business teams to ensure successful project delivery. * Perform feasibility analysis and recommend alternative solutions, prioritization strategies, and system enhancements to meet business needs. * Support stabilization of deployed code and troubleshoot operational issues to ensure system reliability and efficiency. * Assist with ad hoc requests from business and technical teams to ensure timely and effective support. * Collaborate with cross-functional teams to ensure consistency, efficiency, and successful implementation of enhancements. **Must-Have Requirements** * 15+ years of professional experience in analyzing, designing, and developing functional requirements and application design. * 13+ years of experience with Oracle CC&B, BCS, and C2M, billing and financial processes, Energy Service Provider Direct Access, and Community Choice Aggregation processes. * Strong knowledge of BCS/C2M application framework (Oracle Utilities Application Framework – OUAF) and data model. * Proficient in SQL, Scripting, and Groovy. * Ability to analyze and resolve operational and project defects, providing business and technical impact assessments. * Excellent verbal and written communication skills. **Preferred Qualifications (Optional)** * Working knowledge of relational databases and data querying. * Experience working independently within a team framework on complex projects. * Familiarity with Customer Metering Administration (CMA) processes. * Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint, and Visio. **Soft Skills** * Strong problem-solving and analytical thinking. * Excellent communication and collaboration skills. * Ability to work independently and manage multiple priorities. * Mentorship and leadership skills to guide junior analysts. * Adaptable, organized, and flexible in a fast-paced environment. **What We Offer** * Competitive hourly rate: up to $95.00 per hour. * Flexible work arrangement: remote work options available. * Opportunity to work with a leading provider of innovative solutions for the utility industry. * Collaborative and dynamic work environment. * Professional development and growth opportunities. **How to Apply** If you're a seasoned Oracle Customer Care & Billing Architect with a passion for delivering high-quality solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply. **Contact Information** For more information about this opportunity, please contact our HR department at [insert contact information]. Apply for this job