Experienced Part-Time Remote Call Center Customer Service Representative for arenaflex - Delivering Exceptional Support in a Fast-Paced Environment

Introduction to arenaflex and the Role arenaflex is a leading organization dedicated to providing top-notch services to its clients, and we are seeking a highly skilled and motivated Part-Time Remote Call Center Customer Service Representative to join our team. As a customer service representative at arenaflex, you will play a vital role in delivering exceptional support to our health plan partners and members, addressing inquiries, and providing prompt and courteous assistance. If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Summary The Part-Time Remote Call Center Customer Service Representative will be responsible for handling inbound calls from health plan members and representatives, addressing inquiries about our transportation services, and providing support in English (with Spanish fluency being a plus). The ideal candidate will possess excellent communication skills, empathy, patience, and attention to detail, with the ability to work effectively in a remote environment. As a representative of arenaflex, you will be expected to maintain the highest level of professionalism, adhere to HIPAA and compliance protocols, and ensure the protection of all members' protected health information (PHI). Key Responsibilities Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan, in a professional and courteous manner. Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call survey, to ensure exceptional customer service. Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI), maintaining the highest level of confidentiality and integrity. Escalate transportation and customer service concerns to the contact center leadership team, ensuring prompt resolution and minimizing delays. Maintain accurate and up-to-date records, utilizing Microsoft Teams, Outlook, and Word, to ensure seamless communication and data entry. Requirements and Qualifications To be successful in this role, you will need to possess a minimum of 6 months of inbound Contact Center experience or transferable healthcare experience, as well as a High School degree or equivalent. You must be able to sit for 4 hours or more a day, wearing a headset, and have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shifts. Additionally, you will need to have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, to ensure reliable connectivity and efficient communication. Essential Skills and Competencies Excellent written, communication, and data entry skills, with the ability to articulate complex information in a clear and concise manner. Moderate experience in Microsoft Teams, Outlook, and Word, with the ability to adapt to new software and technologies. Ability to work in a fast-paced environment, handling high call volumes, and meeting productivity metric goals. Strong problem-solving skills, with the ability to think critically and make informed decisions. Empathy, patience, and attention to detail, with a strong focus on delivering exceptional customer service. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Part-Time Remote Call Center Customer Service Representative, you will have access to on-the-job training, mentorship, and coaching, to help you develop your skills and achieve your career goals. You will also be part of a dynamic and supportive team, with a culture that values collaboration, innovation, and excellence. Work Environment and Company Culture arenaflex is a remote-friendly organization, offering a flexible and comfortable work environment that allows you to work from the comfort of your own home. Our company culture is built on the values of respect, empathy, and integrity, with a strong focus on delivering exceptional customer service and making a positive impact on our clients' lives. We believe in fostering a culture of inclusivity, diversity, and belonging, where everyone feels valued, supported, and empowered to succeed. Compensation, Perks, and Benefits As a Part-Time Remote Call Center Customer Service Representative at arenaflex, you will be offered a competitive hourly rate of $16.50, as well as a range of benefits, including: 401(k) and 401(k) matching, to help you plan for your future. Dental, health, and vision insurance, to ensure your well-being and peace of mind. On-the-job training, to help you develop your skills and achieve your career goals. Paid time off, to allow you to rest and recharge. Referral program, to recognize and reward your contributions to our team. Work from home, with the flexibility to work from the comfort of your own home. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join arenaflex as a Part-Time Remote Call Center Customer Service Representative. With a competitive hourly rate, comprehensive benefits, and a dynamic and supportive team, this is an opportunity you won't want to miss. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job