**Experienced Part-Time Remote Customer Care Representative – Lifelong Learning and Education Industry**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a pioneering media company that's revolutionizing the lifelong-learning market with its comprehensive and engaging video and audio courses taught by the world's greatest professors. As a Part-Time Remote Customer Care Representative at blithequark, you'll play a vital role in providing top-notch support to our valued customers, helping them navigate our vast catalog of over 700 courses, and ensuring their overall satisfaction with our products and services. If you're a customer service enthusiast with a passion for lifelong learning, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading media company that's been a pioneer in the lifelong-learning market since 1990. Our flagship product, The Great Courses, has been a trusted source of high-quality educational content for over 25 million customers worldwide, including prominent figures like Bill Gates, Charles Schwab, and George Lucas. With a vast catalog of over 8,900 hours of content, we're committed to making learning accessible, engaging, and enjoyable for people of all ages and backgrounds. **Job Responsibilities** As a Part-Time Remote Customer Care Representative at blithequark, your primary responsibilities will include: * Providing inbound phone-based customer service to our valued customers, addressing their queries, concerns, and issues in a timely and professional manner. * Managing relationships with customers, generating additional sales by up-selling and cross-selling our products and services. * Resolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the Call Center. * Communicating with customers regarding all aspects of purchasing, owning, and returning our products. * Simultaneously managing multiple computer applications/technology tools and efficiently navigating Windows (MS Office) programs like Outlook and Excel. * Achieving detailed knowledge and becoming a Subject Matter Expert (SME) on our products and policies to provide expert service to our highly valued customers. * Adapting to frequent changes in policy, product offerings, and Call Center operations. **Requirements and Qualifications** To succeed in this role, you'll need to possess the following qualifications and skills: * Associate's degree or higher. * Two (2) years of in-bound, phone-based customer service and sales experience; strongly preferred. * Tech-savvy; able to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job. * Experience working in Outlook and Excel. * Excellent verbal and written communication skills to interact with customers and accurately record information. * Proven customer service skills to provide top-notch, outstanding customer service to our customers. * Ability to work independently as well as part of a larger and highly supportive team. * Ability to sit at a computer and work on the phone for extended periods of time. **Requirements for Remote Work** To ensure a seamless and productive remote work experience, you'll need to meet the following requirements: * A secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support. * Reliable high-speed internet ISP connections must consistently provide minimum upload/download speeds of 10 megabits per second. * Schedule flexibility to work the required hours. **Training and Development** We're committed to helping you succeed in your role and providing you with the skills and knowledge needed to excel in the lifelong-learning industry. Our comprehensive training program includes: * An in-depth, fully paid 2.5-week training to all selected candidates, covering the fundamentals of customer service, product knowledge, and technology tools. * Ongoing training and development opportunities to enhance your skills and knowledge. **Work-Life Balance and Flexibility** As a Part-Time Remote Customer Care Representative at blithequark, you'll enjoy a flexible schedule that allows you to balance your work and personal life. You'll be required to work hours between 9:00 AM and 10:00 PM, Monday to Friday, with one weekend day per week, and Black Friday as a mandatory workday. Your average hours will be 16-20 per week, with the flexibility to adjust your schedule as needed. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **How to Apply** If you're a motivated and customer-focused individual with a passion for lifelong learning, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Join the blithequark Team** At blithequark, we're committed to making a positive impact in the lives of our customers and employees alike. We're a dynamic and supportive team that's passionate about lifelong learning and customer service. If you're looking for a challenging and rewarding career opportunity, we encourage you to join us on this exciting journey. **Apply Now** Apply Job! Apply for this job