Experienced Part-Time Remote Customer Retention Specialist – Delivering Exceptional Customer Experiences through Empathy and Solution-Focused Approach

Introduction to blithequark At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing top-notch customer experiences that leave a lasting impression. As we continue to grow and expand our reach, we're seeking a highly skilled and passionate Part-Time Remote Customer Retention Specialist to join our team. If you reside in NV, TX, AZ, FL, or GA and have a passion for delivering exceptional customer service, we want to hear from you! Job Overview As a Part-Time Remote Customer Retention Specialist at blithequark, you will be the primary point of contact for our customers, handling incoming calls and providing solutions to their inquiries, concerns, and issues. You will be the face of our company, representing blithequark in a positive and professional manner, and ensuring that every customer interaction is met with empathy, understanding, and a solution-focused approach. Our comprehensive training program, which can be completed at our headquarters or via webinar, will equip you with the skills and knowledge necessary to excel in this role. Key Responsibilities Handle incoming calls on all customer service-related inquiries, order changes, status updates, and cancellations with empathy and a focus on solving customer problems on the first call Address customer concerns in a positive and professional manner, presenting blithequark in a favorable light at all times Utilize salesmanship to maximize sales opportunities and meet sales goals and expectations Suggest products to customers while probing for additional information to provide tailored solutions Provide lighting and home décor solutions that benefit both the company and the customer, preventing returns and ensuring customer retention through reasonable negotiations Demonstrate self-confidence and a desire to go the extra mile to take care of customers, creating a positive experience every time Partner with management on escalated customer and product issues, identifying trends and communicating them to management in measurable terms Provide proactive, consistent follow-up to all customer inquiries via phone or email, responding to every customer email the same day Document a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order Maintain standards set forth by the company's QA program, providing the highest quality of service and demonstrating improvements when necessary Essential Qualifications Minimum of 1 year of customer service experience or retail background, with call center experience preferred Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner Computer literate, with the ability to navigate through programs and windows Excellent typing and data entry skills, with the ability to multi-task and talk on the phone while typing notes Effective problem-solving skills, with the ability to think critically and outside the box Availability to work Saturdays, with regular job attendance required in accordance with a regular schedule established by the supervisor Preferred Qualifications Prior experience in a remote or home-based customer service role Familiarity with customer relationship management (CRM) software and other customer service tools High school diploma or equivalent required, with a degree in a related field preferred Skills and Competencies To be successful in this role, you will need to possess a unique blend of skills and competencies, including: Excellent communication skills : The ability to articulate complex information in a clear and concise manner, both verbally and in writing Empathy and active listening : The ability to understand and relate to customer concerns, providing a personalized and solution-focused approach Problem-solving and critical thinking : The ability to think critically and outside the box, providing creative solutions to complex customer issues Time management and organization : The ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment Adaptability and flexibility : The ability to adapt to changing circumstances, priorities, and deadlines, with a flexible and positive attitude Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our employees. As a Part-Time Remote Customer Retention Specialist, you will have access to: Comprehensive training programs to enhance your skills and knowledge Ongoing coaching and feedback to support your growth and development Opportunities for advancement and career progression within the company A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a virtual team that values: Collaboration and teamwork : We believe that together, we can achieve great things Innovation and creativity : We encourage outside-the-box thinking and innovative solutions Open communication : We believe in transparent and open communication, with regular feedback and coaching Work-life balance : We understand the importance of balance and flexibility in our employees' lives Compensation, Perks, and Benefits As a Part-Time Remote Customer Retention Specialist at blithequark, you can expect: Competitive hourly rate Opportunities for overtime and bonuses Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching program Paid time off and holidays Access to exclusive employee discounts and perks Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! As a Part-Time Remote Customer Retention Specialist at blithequark, you will be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. Apply today to join our team and take the first step towards a rewarding and challenging career in customer service! Apply for this job