**Experienced Patient Care Coordinator – Remote Customer Service Representative for After Hours Call Center Operations**

Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Sleep Central (After Hours Call Center) team in Murray, KY, as a dedicated Patient Care Coordinator. In this critical role, you will play a vital part in ensuring our patients receive the highest level of care and support, while also contributing to the growth and success of our organization. **About blithequark** blithequark is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a strong commitment to quality, compassion, and customer care, we strive to make a meaningful difference in the lives of our patients and their families. Our team of dedicated professionals is passionate about delivering exceptional service, and we're excited to welcome like-minded individuals to our dynamic and growing organization. **Overview and Responsibilities** As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This critical role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will be part of a collaborative team that is dedicated to providing exceptional patient care and support. **Key Responsibilities:** * Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling * Obtain medically necessary documentation * Process patient orders through the On-line Pharmacy system * Resolve tracking issues and reschedule shipping orders for patients * Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure * Verify orders are complete * Perform other duties as assigned **Qualifications:** * Employment is contingent on a background investigation (company-wide) and a drug screen (when applicable for the position) * Valid driver's license in the state of residence with a clean driving record (when applicable for the position) * High school diploma or GED equivalent * Experience in the medical field and administrative record management * Strong customer service background * Ability to effectively communicate in English, both orally and in writing * Helpful, knowledgeable, and polite with a positive attitude * Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual) * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-tasking along with attention to detail * Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft applications (Word and Excel) * Understanding of home medical equipment and supplies * Ability to navigate the internet and use email transmission and communication **Physical Demands:** * Requires sitting, walking, standing, talking, or listening * Requires close vision to small print on computer and/or paperwork **Work Environment and Culture:** * 100% remote work from home, day one of employment * Must live in the US and live within 60 miles of any blithequark location * Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time * Schedules vary and can be discussed during the interview process * Collaborative and dynamic team environment * Opportunities for growth and development * Recognition and rewards for outstanding performance **Compensation and Benefits:** * Competitive hourly rate of $16 * Quarterly bonus opportunity * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401(k) * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Why Join blithequark?** At blithequark, we're committed to making a meaningful difference in the lives of our patients and their families. We're passionate about delivering exceptional patient care and support, and we're looking for like-minded individuals to join our team. If you're a dedicated and compassionate professional who is passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity. **How to Apply:** To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We appreciate your interest in blithequark and look forward to reviewing your application. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job