**Experienced Patient Customer Service Representative – Remote Work Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning and growing with a dynamic team? If so, we invite you to join blithequark's Patient Customer Service department as a Customer Service Support Representative. In this role, you will play a vital part in resolving patient billing issues, providing innovative solutions, and exceeding customer expectations. **About blithequark** At blithequark, we are dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, we are committed to embracing possibilities and changing lives. **Responsibilities** As a Customer Service Support Representative, you will be responsible for: * Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers * Initiating payment plans for patients with outstanding balances * Routinely utilizing multiple resources to resolve patient inquiries while on the phone * Maintaining performance goals * Ability to become proficient with processes after completing a structured training program **Knowledge, Skills, and Abilities** To succeed in this role, you will need: * Ability to work and learn in a fast-paced environment * Attention to detail * Perform successfully in a team environment * Excellent organization skills * Proficiency navigating multiple computer screens and applications * Alpha-Numeric data entry proficiency * Excellent communication skills **Requirements** To be considered for this role, you must: * Have a High School Diploma or equivalent * Be able to work from home with a dedicated workspace * Be able to manage time and tasks independently while maintaining productivity * Have previous medical and/or call center experience (a plus) **Technical Requirements** To ensure a seamless remote work experience, you will need: * Internet download speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port) **Why Join blithequark?** As a Customer Service Support Representative at blithequark, you can expect: * Work from home opportunity * Quarterly variable bonus potential * Generous paid time off * Medical, Vision, and Dental Insurance Options * Flexible Spending Accounts * 401(k) and Employee Stock Purchase plans * No Charge Lab Testing * Fitness Reimbursement Program * And many more incentives! **Pay Range** The pay range for this role is $15.25-$21.00 or State/Local minimum wage, if higher. **Application Window** The application window for this role closes on 12/6/2024. **Shift and Schedule** The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). **Benefits** As a blithequark employee, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union, or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic. **Accessibility and Accommodations** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility ([email protected]). **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job