Experienced Patient Screeners and Customer Service Representatives – Delivering Exceptional Patient Experiences at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing the highest level of patient care and experience. As a leading healthcare provider, we understand the importance of creating a welcoming and compassionate environment for our patients, families, and visitors. Our department of Patient Experience is seeking a highly skilled and customer-focused individual to join our team as a full-time Customer Service Representative. This exciting opportunity will allow you to make a positive impact on the lives of our patients and their loved ones, while working in a dynamic and supportive environment. Job Overview As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service, creating a positive first impression, and setting the tone for an outstanding patient experience. Your primary responsibilities will include creating ID badges for patients, families, and visitors, providing directions and assistance as needed, and ensuring that all patients, families, and visitors have a seamless and welcoming experience. You will be the point of reference for patients, families, and visitors who require assistance or information, and you will be expected to demonstrate professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor. Key Responsibilities Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties, and execute departmental policy regarding HIPAA requirements. Make safety, customer service, care, and satisfaction the priority in every interaction. Responsible for badging all patients, families, and visitors that enter the blithequark hospital. Create an online profile for patients, families, and visitors to improve the speediness of issuing badges on future visits. Adhere to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members. Act as a point of reference for patients, families, and visitors who need assistance or information, and attend to their wishes and requirements. Listen carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require. Escort patients or family members when appropriate, and assist with wheelchair transportation or anything needed to help our differently-abled patients. Verify appointments in EPIC to validate parking, and work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system. Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures, and cover weekend and/or evening shifts as required. Essential Qualifications To be successful in this role, you will need to possess a High School diploma or equivalent, and prior customer service experience is highly desirable. You should be proficient in English, with multilingual skills strongly preferred, particularly Spanish speaking. Preferred Qualifications Previous experience in a healthcare setting or customer-facing role. Knowledge of HIPAA regulations and patient confidentiality. Experience with EPIC or other electronic medical records systems. Basic computer skills and ability to learn new software applications. Skills and Competencies To excel in this role, you will need to possess excellent communication skills, with the ability to speak clearly and maintain a positive tone and a helpful attitude. You should be able to work in a fast-paced environment with a calm, professional, and empathic demeanor, and be able to multitask and utilize time-management skills. You will need to be able to provide the highest level of customer service and promote a welcoming environment, while ensuring a clean, pleasant, and safe working environment. Key Skills Excellent communication and interpersonal skills. Ability to work in a fast-paced environment with a calm and professional demeanor. Strong customer service skills and ability to provide a positive experience for patients, families, and visitors. Basic computer skills and ability to learn new software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including workshops, seminars, and online courses. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional patient care and experience. Work Environment and Company Culture blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a welcoming and compassionate environment for our patients, families, and visitors, and we expect all employees to adhere to our values of professionalism, cooperation, alertness, helpfulness, and receptiveness. We offer a competitive salary and benefits package, including medical, dental, tuition remission, and more. Compensation, Perks, and Benefits As a full-time Customer Service Representative at blithequark, you will be eligible for a comprehensive benefits package, including: Competitive salary. Medical, dental, and vision insurance. Tuition remission and education assistance. Paid time off and holidays. Retirement savings plan and employer match. Opportunities for professional growth and development. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and experience, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in creating a welcoming and compassionate environment for our patients, families, and visitors, and you will have the opportunity to work with a talented and dedicated team of professionals who share your values and commitment to excellence. Apply today to take the first step in an exciting and rewarding career at blithequark! Apply for this job