**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in a Dynamic Retail Environment**

Are you passionate about delivering exceptional patient experiences and working in a dynamic retail environment? Do you have a strong desire to make a positive impact on people's lives? If so, we invite you to join blithequark's team as a Pharmacy Customer Service Associate. In this role, you will have the opportunity to work in a fast-paced pharmacy environment, providing top-notch customer service, and supporting our pharmacists in delivering high-quality patient care. **About blithequark** blithequark is a leading healthcare company that is dedicated to improving the lives of our patients and customers. We are committed to providing exceptional customer service, innovative products, and services that meet the evolving needs of our communities. Our team of dedicated professionals is passionate about delivering high-quality care and making a positive impact on people's lives. **Key Responsibilities** As a Pharmacy Customer Service Associate at blithequark, you will be responsible for: * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service. * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. * Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience. * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience. * Recommending items for sale to customers and recommending trade-up and/or companion items. * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed. * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records. * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader. * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager. * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise. * Completing resets and revisions as directed. * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products. * Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store). * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complying with all company policies and procedures; maintaining respectful relationships with coworkers. **Essential Qualifications** * High school diploma or equivalent required; some college or pharmacy technician training preferred. * PTCB certification through the designated PTCB training program and/or state required certification/registration. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members. * Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask. * Basic math skills, with the ability to accurately handle cash and process transactions. * Ability to lift up to 25 pounds, with frequent standing, walking, and bending. **Preferred Qualifications** * Previous experience in a pharmacy or retail environment, with a strong understanding of pharmacy operations and customer service principles. * Knowledge of pharmacy systems and software, with the ability to learn and adapt to new systems and technologies. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. * Ability to work flexible hours, including evenings, weekends, and holidays. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. * Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask. * Basic math skills, with the ability to accurately handle cash and process transactions. * Ability to lift up to 25 pounds, with frequent standing, walking, and bending. * Strong knowledge of pharmacy operations and customer service principles. * Ability to learn and adapt to new systems and technologies. **Career Growth Opportunities and Learning Benefits** As a Pharmacy Customer Service Associate at blithequark, you will have the opportunity to: * Develop your skills and knowledge in pharmacy operations and customer service principles. * Work in a dynamic retail environment, with a strong focus on patient care and customer satisfaction. * Collaborate with a team of dedicated professionals, with a shared commitment to delivering exceptional patient experiences. * Participate in ongoing training and development programs, with a focus on continuing education and professional growth. * Pursue opportunities for advancement, with a strong emphasis on career development and professional growth. **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment, with a strong focus on employee engagement and satisfaction. Our team of dedicated professionals is passionate about delivering high-quality care and making a positive impact on people's lives. We offer a range of benefits and perks, including: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Access to ongoing training and development programs. **Compensation, Perks, and Benefits** As a Pharmacy Customer Service Associate at blithequark, you will receive: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Access to ongoing training and development programs. **Conclusion** If you are passionate about delivering exceptional patient experiences and working in a dynamic retail environment, we invite you to join blithequark's team as a Pharmacy Customer Service Associate. In this role, you will have the opportunity to work in a fast-paced pharmacy environment, providing top-notch customer service, and supporting our pharmacists in delivering high-quality patient care. Apply now to join our team and start making a positive impact on people's lives! Apply for this job