**Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex**

**Job Summary:** arenaflex is seeking an experienced and detail-oriented Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering top-notch customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading healthcare company dedicated to providing innovative solutions to improve patient outcomes. Our team of dedicated professionals is committed to delivering exceptional customer service, and we are seeking like-minded individuals to join our team. As a remote data entry Pharmacy Customer Service Associate, you will have the opportunity to work from the comfort of your own home, while still being an integral part of our team. **Key Responsibilities:** * Provides exceptional customer service to patients and customers, responding to inquiries and resolving issues in a timely and professional manner * Registers transactions on assigned sales register, collects cash, and distributes change as needed; processes voids, returns, delays, discounts, and exchanges as required * Maintains accurate records, including patient and medication data, and ensures data is entered correctly into our pharmacy systems * Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions * Reports medication errors to the pharmacist on duty and adheres to arenaflex's policies and procedures regarding medication errors and the Quality Improvement Program * Handles calls that do not require individual attention from the pharmacist, including those to doctors * Processes (revises and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director * Assists the Pharmacy Division with stock management tasks, including ordering, unloading, checking, and storing shipments of medications * Maintains knowledge of arenaflex's resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications * Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products) * Builds and maintains displays, including promotional, seasonal, and special displays, and completes resets and corrections as assigned * Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves) * Has working knowledge of store systems and store equipment * Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items * Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests (picks items), and delivers requests to customers as they arrive at the store) * Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance * Adheres to all arenaflex policies and procedures; maintains respectful relationships with colleagues * Completes special tasks and other assignments as assigned **Essential Qualifications:** * Bachelor's degree * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Proficiency in data entry and computer skills * Knowledge of pharmacy systems and store equipment * Ability to maintain accurate records and ensure data is entered correctly * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills and ability to provide exceptional customer experiences **Preferred Qualifications:** * 6 months of experience in a retail environment * Previous work experience with arenaflex * Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications * Proficiency in store stock control * PTCB certification **Skills and Competencies:** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Proficiency in data entry and computer skills * Knowledge of pharmacy systems and store equipment * Ability to maintain accurate records and ensure data is entered correctly * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills and ability to provide exceptional customer experiences **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to ensure our team members have the skills and knowledge needed to succeed in their roles * Opportunities for career advancement and professional growth * Access to ongoing training and development programs to stay up-to-date on the latest industry trends and advancements * Collaborative and supportive work environment that encourages teamwork and open communication **Work Environment and Company Culture:** * arenaflex is committed to providing a safe and healthy work environment for our team members * We offer a flexible and supportive work environment that encourages work-life balance * arenaflex is an equal opportunity employer and welcomes diversity in the workplace * We are committed to providing exceptional customer service and strive to exceed customer expectations **Compensation, Perks, and Benefits:** * Competitive hourly rate of $25/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * Access to ongoing training and development programs * Collaborative and supportive work environment that encourages teamwork and open communication **How to Apply:** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job