**Experienced Phone and Chat Specialist – Connecting Healthcare Professionals with Essential Facilities**

At arenaflex, we're on a mission to revolutionize the way healthcare professionals connect with essential facilities. As a Phone and Chat Specialist, you'll play a vital role in bridging the gap between nurses and healthcare facilities, ensuring that our essential workers get the support they need to provide top-notch care. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of healthcare workers and the communities they serve. We're proud to be a part of this critical mission and invite you to join our team as a Phone and Chat Specialist. **Responsibilities** As a Phone and Chat Specialist, you'll be responsible for: * Managing large volumes of inbound and outbound calls in a timely manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customers * Following established communication scripts to ensure consistency and efficiency * Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives * Accessing company and client resources to accurately handle calls * Performing data entry and customer service tasks with precision and attention to detail * Navigating online platforms efficiently to verify credentials and process requests * Working with customers to resolve issues and provide support * Maintaining a positive and professional demeanor in all customer interactions * Demonstrating flexibility and adaptability in a fast-paced environment **Qualifications** To succeed in this role, you'll need: * 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and proficiency in navigating online platforms * Previous remote work from home experience a plus * Quick learner and able to work independently * Strong phone and verbal communication skills, along with active listening * Ability to type 35 words per minute accurately * A background check applicable with state and federal laws is required **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in navigating online platforms and software applications * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing situations and priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Phone and Chat Specialist, you'll have opportunities to: * Develop your customer service and communication skills * Learn about the healthcare industry and the critical role that our team plays * Work with a diverse range of customers and healthcare professionals * Participate in ongoing training and development programs * Collaborate with a talented team of professionals who are passionate about making a difference **Work Environment and Company Culture** Our team is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Phone and Chat Specialist, you'll have the opportunity to work from home, enjoying the flexibility and autonomy that comes with remote work. We provide: * A comprehensive training program to ensure your success * Ongoing support and resources to help you navigate the role * A collaborative and inclusive team environment * Opportunities for professional growth and development * A competitive compensation package, including starting pay of $14/hour, plus shift differential and possible increase after 90 days pending attendance and performance **Compensation, Perks, and Benefits** As a Phone and Chat Specialist, you'll enjoy: * Starting pay of $14/hour, plus shift differential and possible increase after 90 days pending attendance and performance * Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends * Paid training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) * Status: Full-time 40 hours * Equipment provided: arenaflex will ship equipment to you for full-time permanent employees * Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) **Hardware/Software Requirements** To ensure your success in this role, you'll need: * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB headset * Up-to-date antivirus software must be installed on the platform and a recent scan completed * Firewall must be enabled **How to Apply** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a part of our team as a Phone and Chat Specialist. Apply for this job