**Experienced Phone and Chat Specialist – Connecting Nurses with Healthcare Facilities**

At arenaflex, we're on a mission to revolutionize the way healthcare facilities connect with essential workers. As a Phone and Chat Specialist, you'll play a vital role in bridging the gap between nurses and healthcare facilities, ensuring that our healthcare system runs smoothly and efficiently. If you're passionate about delivering exceptional customer service, navigating complex systems, and working independently, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is dedicated to creating a seamless experience for healthcare facilities and essential workers alike. With a strong focus on customer satisfaction, we're committed to building long-term relationships with our clients and partners. As a Phone and Chat Specialist, you'll be part of a dynamic team that's shaping the future of healthcare. **Key Responsibilities** As a Phone and Chat Specialist, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely manner * Handling multiple chat channels simultaneously, ensuring prompt and accurate responses to customer inquiries * Following established communication scripts to address various topics and provide solutions to customers * Identifying customers' needs, clarifying information, researching, and providing alternatives to meet their requirements * Accessing company and client resources to accurately handle calls and provide solutions * Performing data entry and customer service tasks with precision and attention to detail * Navigating online systems efficiently to access customer information and update records * Working with customers to resolve issues and provide support, maintaining a positive and professional demeanor at all times * Cross-training in various areas to ensure flexibility and adaptability in a fast-paced environment **Essential Qualifications** To succeed in this role, you'll need: * 1 year of customer service or customer support experience, with a strong background in call center or office settings * Technical savvy, with experience navigating online systems and software * Previous remote work experience, with a strong ability to work independently and manage your time effectively * Quick learning skills, with a strong ability to adapt to new systems and processes * Strong phone and verbal communication skills, with excellent active listening skills * A background check that meets state and federal laws **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Previous experience in a similar role, with a strong understanding of healthcare industry protocols and procedures * Strong typing skills, with the ability to type 35 words per minute accurately * Experience working with healthcare facilities, with a strong understanding of their needs and requirements **Work Environment and Culture** As a Phone and Chat Specialist, you'll work in a dynamic and fast-paced environment, with a strong focus on customer satisfaction and teamwork. Our company culture is built on the following values: * **Customer-centricity**: We're committed to delivering exceptional customer service, with a focus on meeting and exceeding customer expectations. * **Innovation**: We're always looking for new and innovative ways to improve our processes and systems, ensuring that we stay ahead of the curve in the healthcare industry. * **Collaboration**: We believe in the power of teamwork, with a strong focus on collaboration and open communication across all levels of the organization. * **Professionalism**: We're committed to maintaining a professional and respectful work environment, with a strong focus on ethics and integrity. **Compensation and Benefits** As a Phone and Chat Specialist, you'll enjoy a competitive compensation package, including: * Starting pay: $14/hour, with a shift differential of $1/hour for nights and weekends * Possible increase after 90 days, pending attendance and performance * Paid training: 3 weeks in length, from 8:00am-5:00pm, Monday-Friday (CST) * Full-time status: 40 hours per week, with rotating weekends * Equipment provided: arenaflex will ship equipment to your home for full-time permanent employees * Must have verified internet service, with a secure, reliable, and dedicated high-speed connection * Must have an established dedicated work area, with a desk, chair, electrical outlet, and direct LAN connection **Hardware and Software Requirements** To ensure that you have the necessary equipment to perform your job duties, you'll need: * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1/10 64 bits * Screen Resolution: 1280x768 or higher, with dual monitors required * USB headset * Up-to-date antivirus software, with a recent scan completed * Firewall enabled **Career Growth Opportunities** As a Phone and Chat Specialist, you'll have the opportunity to grow and develop your skills, with a strong focus on career advancement and professional development. arenaflex offers a range of training programs and resources to help you succeed in your role, including: * On-the-job training: You'll receive comprehensive training on our systems and processes, with a focus on customer service and communication skills. * Online training: You'll have access to a range of online training resources, including webinars, tutorials, and courses on topics such as customer service, communication, and time management. * Mentorship: You'll be paired with an experienced mentor who will provide guidance and support throughout your career at arenaflex. * Career advancement: With experience and a strong track record of performance, you'll have the opportunity to move into leadership roles or specialize in specific areas of the business. **How to Apply** If you're passionate about delivering exceptional customer service, navigating complex systems, and working independently, we want to hear from you! Apply now to become a Phone and Chat Specialist at arenaflex, and take the first step towards a rewarding and challenging career in the healthcare industry. Apply Job! Apply for this job