**Experienced Phone Customer Service Representative – Wellness and Supplements Industry**

At arenaflex, we're passionate about enhancing the health and well-being of our customers through our unique and high-quality supplements. As a leading ecommerce brand, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're now seeking an experienced Phone Customer Service Representative to join our team and contribute to our mission of providing superior service to our customers. **About arenaflex and Organics Ocean** arenaflex is a dynamic and innovative company that has successfully launched the highly acclaimed brand, Organics Ocean. Our ecommerce platform brings unique supplements to market, and we're dedicated to making a positive impact on our customers' lives. As we continue to grow and expand our reach, we're looking for talented individuals who share our passion for wellness and customer satisfaction. **Job Summary** As a Phone Customer Service Representative at arenaflex, you'll be at the forefront of our customer service operations, engaging directly with customers through phone calls and emails. You'll be responsible for resolving issues, answering product questions, and ensuring that each interaction ends on a positive note. Your knowledge of our products and ability to handle multiple administrative tasks will be essential to providing outstanding service. **Responsibilities** As a Phone Customer Service Representative, your key responsibilities will include: * **Customer Inquiry Support**: Respond promptly and professionally to customer inquiries and concerns via phone and email, ensuring that each interaction is handled with care and attention to detail. * **Product Expertise**: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions that meet their needs and preferences. * **Order Management**: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions in a timely and efficient manner. * **Issue Resolution**: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction and loyalty. * **Administrative Support**: Complete administrative tasks as required to support the overall customer experience, including data entry, reporting, and other tasks as needed. * **Positive Interaction**: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service and exceeding customer expectations. **Requirements** To excel in this role, you'll need to possess the following qualifications and skills: * **Proven Experience**: A minimum of 1-2 years of experience in customer service, preferably in the wellness and supplements industry. * **Ecommerce Experience**: Previous experience working in ecommerce, with familiarity in CRM platforms like Richpanel, Hubspot, Gorgias, or similar. * **Industry Knowledge**: Interest and knowledge in the health and wellness industry, with a passion for staying up-to-date on the latest trends and developments. * **Communication Skills**: Excellent written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism and poise. * **Teamwork**: Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation. * **Technical Requirements**: A reliable internet connection and quality headset; ability to work in a quiet, focused environment. * **Availability**: Must be available to work Eastern or Pacific US time zone, with flexibility to work varied shifts as needed. **Current Team Members** Our team at arenaflex is comprised of talented individuals who share our passion for innovation and customer satisfaction. Our current team members include: * CEO * COO * Director of Marketing * Director of Growth * Admin and Customer Service Manager * Customer Service Team * Controller * Fulfillment House * Media Buyer * Developer * Designers * Branding Contractor * Amazon launch team * Email Agency **About Our Company Culture** At arenaflex, we're a place for innovation and growth. Our team roles and responsibilities are clear, and the passion of being a part of something bigger than one's self is shared among everyone. Our environment is casual, but the work is serious. We're committed to attracting and retaining A-Players who share our vision and values. **Schedule and Offer Details** We're currently hiring 6 Phone Customer Service Representatives to join our team. The following schedules are available: * 8am-5pm, Monday-Friday, Eastern time zone (1 rep needed) * 8am-5pm, Monday-Friday, Pacific time zone (1 rep needed) * 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible (4 reps needed) **Compensation** Our compensation package is competitive based on geographic location and experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. **How to Apply** If you're passionate about wellness and customer satisfaction, and you're looking for a challenging and rewarding role, we encourage you to apply. Please visit our application tracking system at [jazzhr.com]( and follow the instructions to submit your application. Don't forget to whitelist our domains to ensure you receive updates on your application. Apply Now! Apply for this job