Experienced Polish Speaking Customer Service Representative – Delivering Exceptional Support in a Fast-Paced Blockchain Ecosystem

Welcome to blithequark blithequark is a pioneering global blockchain ecosystem that is revolutionizing the way people interact with digital assets. As a leader in the industry, we are trusted by millions of users worldwide for our commitment to security, transparency, and innovation. Our mission is to create an inclusive financial ecosystem that advances the freedom of money and improves financial access for people around the world. With a wide range of products and services, including trading, finance, education, research, and more, we are shaping the future of the digital asset industry. Join Our Customer Service Team We are seeking a highly skilled and empathetic Customer Service Representative to join our team. As a client-facing business function, our customer service team is dedicated to providing exceptional support to our users. We believe that our customers are at the heart of our business, and we are committed to delivering top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Key Responsibilities: Handle high volumes of live chat and phone calls from customers, providing timely and effective support to resolve their queries and concerns. Identify and evaluate customers’ needs to deliver satisfaction and ensure that their expectations are met. Provide accurate, valid, and comprehensive information to customers, ensuring that they have a clear understanding of our products and services. Manage complaints and provide proper solutions and options within established time limits, following up to secure resolution and ensure customer satisfaction. Follow communication procedures, guidelines, and policies to ensure consistency and quality in our customer support. Go the extra mile to engage customers, build trust, and foster long-term relationships with our users. Requirements: Bachelor's degree or above in a relevant field, such as customer service, communications, or a related discipline. Proficiency in both Polish and English is required to effectively communicate with stakeholders and provide support to our global customer base. Minimum 1 year of experience in customer service, preferably in the finance or e-commerce industry, with a proven track record of delivering exceptional support and resolving customer complaints. High level of honesty and integrity, with a strong sense of responsibility and teamwork spirit. Ability to work under pressure, with strong communication skills and a proactive approach to problem-solving. Willingness to work under different work shifts, including night shifts, to ensure that our customers receive support around the clock. Essential Skills and Competencies: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. Strong problem-solving and analytical skills, with the ability to resolve complex customer complaints and issues. Ability to work in a fast-paced environment, with a high level of adaptability and flexibility. Strong attention to detail, with a focus on quality and accuracy in our customer support. Ability to work independently and as part of a team, with a strong sense of initiative and motivation. Career Growth and Learning Opportunities: At blithequark, we are committed to the growth and development of our employees. We believe that our people are our greatest asset, and we are dedicated to providing opportunities for career advancement and continuous learning. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, with access to training and development programs, mentorship, and coaching. Work Environment and Company Culture: blithequark is a global organization with a flat structure, where everyone has the opportunity to contribute and make a difference. We are a user-centric company, with a focus on innovation, collaboration, and teamwork. Our work environment is fast-paced and dynamic, with a high level of autonomy and flexibility. We believe in fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported. Compensation, Perks, and Benefits: We offer a competitive salary and benefits package, with opportunities for career growth and development. Our benefits include a work-from-home arrangement, flexible working hours, and access to training and development programs. We also offer a range of perks, including a comprehensive health insurance package, retirement plan, and paid time off. Why Join blithequark? Shape the future with the world’s leading blockchain ecosystem, where you can make a real difference and contribute to the growth and development of the digital asset industry. Collaborate with world-class talent in a user-centric global organization, where everyone has the opportunity to contribute and make a difference. Tackle unique, fast-paced projects with autonomy in an innovative environment, where you can develop your skills and knowledge and take on new challenges. Thrive in a results-driven workplace with opportunities for career growth and continuous learning, where you can develop your skills and knowledge and take on new challenges. Competitive salary and company benefits, with a comprehensive package that includes health insurance, retirement plan, and paid time off. Conclusion: If you are a motivated and empathetic individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and knowledge in a fast-paced and dynamic environment. Don’t miss out on this chance to shape the future of the digital asset industry and join a global organization that is committed to innovation, collaboration, and teamwork. Apply now to become a part of our team and start your journey with blithequark today! Apply for this job