Experienced Product Manager, Customer Service and Data Entry Specialist – Leading Cross-Functional Teams in Innovative Contact Center Platform Development at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology and outstanding support. With over 200 million individuals worldwide enjoying our services, we strive to ensure that every interaction with our platform is seamless and enjoyable. Our Customer Service (CS) team plays a vital role in achieving this goal, and we are now seeking an experienced Product Manager to lead the development of our contact center platform. About the Role The CS Technology group at blithequark is responsible for ensuring that the right CS tools and technologies are in place to support the operation, growth, and scalability of our Customer Care business. As a Product Manager, you will be responsible for leading and managing the development of our contact center platform, collaborating with design, engineering, operations, and data science teams, as well as third-party solution providers. Your goal will be to deliver a top-tier platform experience that enables our Customer Support team to provide an exceptional customer experience. Key Responsibilities Provide product management services to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our third-party solution providers. Assist in defining the strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and obstacles, communicate, and create a roadmap. Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together. Manage integrations and adoption of products, including through close collaboration with our engineering and data scientist teams, as well as third-party solution providers or potential consulting firms. Embrace differences in support expectations in various regions around the world and design experiences accordingly. Extend product management responsibility to other tools as business needs arise. Embody the unique blithequark culture. What We're Looking For We are seeking an experienced Product Manager with a strong background in customer-facing or internal products. The ideal candidate will have: 4+ years of experience in product management for consumers or internal-facing products. Ability to make difficult decisions informed by both data and judgment. Deep focus on delivering an exceptional customer and specialist experience. Proven track record of implementing projects that quantifiably improved customer and specialist experiences. Organizational leadership and influence without authority. Excellent written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative relationships cross-functionally is critical. Ability to motivate, inspire, and lead designers and engineers. Related experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether third-party or in-house build. Related experience focusing on Customer Support. Experience working on global products is also beneficial. Essential Qualifications To be successful in this role, you will need to have a strong foundation in product management, with a deep understanding of customer needs and expectations. You will also need to be an effective communicator and collaborator, with the ability to work closely with cross-functional teams and third-party solution providers. Preferred Qualifications While not required, experience working in a fast-paced, dynamic environment, with a strong focus on innovation and customer experience, would be beneficial. Additionally, experience with data analysis and interpretation, as well as experience working with agile development methodologies, would be advantageous. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Product Manager, you will have the opportunity to work on complex and challenging projects, with a high degree of autonomy and ownership. You will also have access to training and development programs, as well as mentorship and coaching from experienced leaders in the field. Work Environment and Company Culture blithequark is a dynamic and innovative company, with a strong focus on customer experience and employee satisfaction. Our culture is built around the values of collaboration, innovation, and excellence, and we strive to create a work environment that is engaging, challenging, and rewarding. As a Product Manager, you will be part of a talented and dedicated team, with a shared passion for delivering exceptional customer experiences. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, with a salary range of $25-$35 per hour. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to training and development programs. Additionally, we offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program. Conclusion If you are a motivated and experienced Product Manager, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Product Manager, you will have the chance to work on complex and challenging projects, with a high degree of autonomy and ownership. You will also have access to training and development programs, as well as mentorship and coaching from experienced leaders in the field. Don't miss out on this opportunity to join a dynamic and innovative company, with a strong focus on customer experience and employee satisfaction. Apply now to become a part of the blithequark team! Apply for this job