Experienced Product Manager, Customer Service – Leading Cross-Functional Teams and Driving Exceptional Client Experiences in a Dynamic and Innovative Environment at arenaflex

Introduction to arenaflex and the Industry At arenaflex, we are passionate about delivering exceptional customer experiences that exceed expectations. With over 200 million people enjoying our services worldwide, we strive to ensure that every interaction with our brand is seamless, intuitive, and memorable. Our Customer Service team plays a vital role in achieving this goal, and we are now seeking an experienced Product Manager to lead the development of our contact center platform. About the Role As a Product Manager, Customer Service at arenaflex, you will be responsible for driving the development and implementation of our contact center platform, ensuring that it meets the evolving needs of our customers and internal stakeholders. You will collaborate with cross-functional teams, including engineering, design, and data science, to deliver a best-in-class platform that enables our Customer Service team to provide exceptional support to our clients. Key Responsibilities Provide product leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers. Help define strategy, gather requirements, prioritize features, identify risks and obstacles, communicate, and create a roadmap for the platform. Collaborate with each Customer Service functional team to deeply understand their vision and challenges and deliver the best solutions together. Manage trade-offs and prioritization of product features through close collaboration with our engineering and data science teams as well as external solution providers or consulting firms. Handle differences in support assumptions in different regions around the world and adapt the experience accordingly. Expand product management responsibility to other tools as business needs arise. Embody the unique arenaflex culture and values. Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a relevant field. 3+ years of experience in product management for consumer or internal-facing products. Ability to make tough decisions informed by both data and judgment. Strong focus on delivering a remarkable customer and employee experience. Proven track record of executing projects that quantifiably improved customer and employee experiences. Collaborative leadership and influence without authority. Exceptional written and verbal communication skills: excellent listening and presentations, ability to build trust and create helpful relationships cross-functionally is essential. Preferred Qualifications While not essential, the following skills and experience are highly desirable: Experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether external or in-house built. Experience focusing on Customer Support. Experience working on global products is also beneficial. Skills and Competencies To excel in this role, you will need to possess: Strong product management skills, including product development, launch, and maintenance. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions. Ability to adapt to changing priorities and deadlines in a fast-paced environment. Strong leadership and influencing skills, with the ability to drive change and improvement without direct authority. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Product Manager, Customer Service, you will have access to: Opportunities for professional growth and career advancement. Training and development programs to enhance your skills and knowledge. Collaboration with experienced professionals who are passionate about delivering exceptional customer experiences. Exposure to the latest technologies and trends in the industry. Work Environment and Company Culture At arenaflex, we pride ourselves on our unique and dynamic company culture. As a Product Manager, Customer Service, you will be part of a team that values: Collaboration and teamwork. Innovation and creativity. Customer obsession. Ownership and accountability. Continuous learning and improvement. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: A salary of $25 per hour. Comprehensive health insurance. Retirement savings plan. Paid time off and holidays. Opportunities for professional growth and development. Conclusion If you are a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Product Manager, Customer Service, you will play a critical role in shaping the future of our contact center platform and delivering exceptional customer experiences. Don't miss out on this chance to join our dynamic team and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply for this job