**Experienced Product Manager – Retention, Customer Experience & Engagement at arenaflex**

At arenaflex, we're revolutionizing the smart home industry with innovative solutions that empower our customers to take control of their security and convenience. As a Product Manager – Retention, Customer Experience & Engagement, you'll play a pivotal role in driving customer loyalty and retention through data-driven strategies and exceptional customer experiences. If you're passionate about delivering world-class products and services that exceed customer expectations, we want to hear from you. **A Day in the Life** As a Product Manager – Retention, Customer Experience & Engagement at arenaflex, you'll be at the forefront of shaping our customer retention strategies. Each day will bring new opportunities to impact our customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting. **About the Team** The Customer Experience & Engagement team at arenaflex is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base. **Key Responsibilities** As a Product Manager – Retention, Customer Experience & Engagement at arenaflex, you'll be responsible for: * Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. * Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. * Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience. * Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. * Communicating campaign performance and recommendations to leadership to inform future retention strategies. * Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach. **Essential Qualifications** * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications** * Experience in influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **Skills and Competencies** * Strong analytical and problem-solving skills with the ability to interpret complex data and customer insights * Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams * Strong project management skills with the ability to prioritize and manage multiple projects simultaneously * Experience with data analysis and visualization tools (e.g., Tableau, Power BI) * Familiarity with customer retention strategies and best practices * Strong business acumen with the ability to understand customer needs and develop effective solutions **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Product Manager – Retention, Customer Experience & Engagement, you'll have access to: * Regular feedback and coaching from senior leaders and mentors * Opportunities for professional development and training in areas like data analysis, customer retention, and product management * Collaborative and dynamic work environment with a team of passionate and experienced professionals * Flexible work arrangements and remote work options to support work-life balance **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of collaboration, innovation, and customer obsession. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package that includes: * Base salary ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * Full range of medical, financial, and/or other benefits, including: + Medical, dental, and vision insurance + 401(k) or other retirement savings plan + Flexible paid time off and holidays + Access to on-site fitness center and wellness programs + Employee discounts on arenaflex products and services **How to Apply** If you're passionate about delivering exceptional customer experiences and driving customer loyalty, we want to hear from you. Please submit your application via our internal or external career site. We can't wait to hear your story and learn more about your qualifications. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. Apply for this job