Experienced Product Principal - Customer Experience Leader - Driving Business Growth and Innovation through Strategic Product Development and Cross-Functional Collaboration

Introduction to arenaflex arenaflex is a pioneering force in the industry, dedicated to delivering exceptional customer experiences through innovative product development and strategic business growth. As a leader in our field, we recognize the importance of connecting strategies and defining scope across multiple product teams and domains to drive sales, improve efficiency, and enhance customer satisfaction. Our Product Principals play a pivotal role in this endeavor, working closely with cross-functional teams and senior-level leaders to guide the production of quality products that meet the evolving needs of our customers. Job Overview The Product Principal - Customer Experience position at arenaflex is a unique opportunity for a seasoned professional to leverage their expertise in product management, strategic planning, and cross-functional collaboration to drive business growth and innovation. As a Product Principal, you will focus on connecting strategies and defining scope across multiple product teams and domains, ensuring the delivery of business value and driving customer satisfaction through the production of quality products. You will work closely with Product Directors, cross-functional program leaders, and senior-level leaders to guide in-depth business reviews, communicate and present across all levels of the organization, and drive change management and process improvement. Key Responsibilities Delivery and Execution (10%) : Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope is known and aligned. Review recommended solutions and work of product teams to ensure products are aligned with company, stakeholder, and end-user priorities. Strategy and Planning (60%) : Partner with Cross-Functional Programs or Technology Portfolios to align outcomes, cascade context up to leadership and strategy down to balanced teams using OKRs, and lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers (DEs), and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams, providing visibility of the work through holistic roadmaps with dependencies. Team and Stakeholder Management (30%) : Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value, identify and resolve impediments, and manage cross-functional team and stakeholder expectations to ensure scoping aligns with product strategy. Provide education to requestors to determine prioritization based on tangible benefits and/or user experience. Qualifications and Skills To succeed as a Product Principal - Customer Experience at arenaflex, you will need to possess a unique blend of skills, experience, and competencies. The minimum qualifications for this role include: Must be eighteen years of age or older Must be legally permitted to work in the United States A bachelor's degree program or equivalent degree in a field of study related to the job 8 years of work experience Preferred qualifications include: Working knowledge of Microsoft Office Suite Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences Excellent written and verbal communication skills 2+ years of previous leadership experience Competencies and Skills The following competencies and skills are essential for success in this role: Business Insights Drives Vision and Purpose Manages Ambiguity Nimble Learning Self-Development Collaborates Cultivates Innovation Manages Complexity Situational Adaptability Balances Stakeholders Communicates Effectively Customer Focus Drives Results Interpersonal Savvy Organizational Savvy Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Product Principal - Customer Experience, you will have access to a range of training and development opportunities, including mentorship programs, leadership development initiatives, and ongoing education and training. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth through innovation. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer focus. Our work environment is fast-paced and challenging, but also supportive and rewarding. We believe in fostering a culture of inclusivity, diversity, and respect, and we are committed to creating a workplace where everyone feels valued and empowered to contribute their best work. Compensation and Benefits arenaflex offers a competitive compensation and benefits package, including a range of perks and benefits that are designed to support the well-being and success of our employees. These may include flexible working arrangements, health and wellness programs, retirement savings plans, and ongoing education and training opportunities. Conclusion If you are a seasoned product management professional with a passion for driving business growth and innovation through strategic product development and cross-functional collaboration, we encourage you to apply for the Product Principal - Customer Experience role at arenaflex. This is a unique opportunity to join a talented team of professionals who are dedicated to delivering exceptional customer experiences and driving business success through innovation and creativity. Apply now to take the next step in your career and join the arenaflex team! Apply for this job