Experienced Provider Customer Service Call and Chat Representative – Remote Opportunity in Tennessee for a Dynamic Healthcare Environment

Introduction to arenaflex At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a leader in the healthcare industry, arenaflex is constantly seeking innovative ways to improve the healthcare experience for our members and providers. Our team is passionate about making a difference in the lives of millions of people, and we are looking for like-minded individuals to join our team. If you are ready to make a positive impact and start doing your life's best work, we encourage you to apply for our Provider Customer Service Call and Chat Representative position. Job Overview The Provider Customer Service Call and Chat Representative will play a critical role in supporting providers who care for our members. As a representative, you will be responsible for providing responses to questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health via phone call or concurrent chat. This is a full-time position (40 hours/week) that requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:35 PM CST. We offer 12 weeks of paid training, which will be conducted virtually from your home. The training hours will be 9:00 AM - 5:30 PM CST, Monday - Friday. After completing the training, you will have the flexibility to telecommute (work from home) as you take on some tough challenges. If you are located within the state of Tennessee, you will be eligible for this remote opportunity. Primary Responsibilities Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues Service providers in a multi-channel environment, including call and concurrent chat, as required Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices) Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner Demonstrate strong multitasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution Required Qualifications High School Diploma/GED or equivalent work experience Must be 18 years of age or older 1+ years of customer service experience with analyzing and solving customer concerns Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90% Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:00 AM - 5:30 PM CST from Monday - Friday, with occasional overtime, weekends, and/or holidays based on business need Preferred Qualifications Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools Prior healthcare experience and knowledge of healthcare terminology Telecommuting Requirements Reside within the state of Tennessee Ability to keep all company-sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills Ability to multi-task, including the ability to type in multiple conversations Ability to resolve calls and messages, avoiding escalated complaints Time management skills Emotional Intelligence and Empathy Active Listening and Comprehension Excellent written communication skills Demonstrated problem-solving, organization, and interpersonal skills Demonstrated experience consistently achieving quality and productivity standards Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to a range of training and development opportunities to help you succeed in your role and advance your career. Our comprehensive training program will equip you with the skills and knowledge you need to provide exceptional customer service and resolve complex issues. We also offer a range of benefits, including competitive pay, comprehensive health insurance, and a 401(k) retirement savings plan. Our employees are rewarded and recognized for their performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to equal employment opportunities for all qualified applicants. Our company culture is built on a foundation of respect, empathy, and compassion, and we strive to create a workplace where everyone feels valued and supported. We are a drug-free workplace, and candidates are required to pass a drug test before beginning employment. We are also committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Compensation, Perks, and Benefits As a Provider Customer Service Call and Chat Representative at arenaflex, you can expect a competitive salary and a range of benefits, including: Comprehensive health insurance 401(k) retirement savings plan Paid time off and holidays Opportunities for career advancement and professional growth A dynamic and supportive work environment Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for our Provider Customer Service Call and Chat Representative position. As a member of our team, you will have the opportunity to make a positive impact on the lives of millions of people and contribute to the growth and success of our organization. Don't miss out on this exciting opportunity to join a dynamic and innovative healthcare company. Apply today and start doing your life's best work! Apply for this job