Experienced Ramp Agent - Ground Operations and Customer Service Professional

Join Southwest Airlines, a Leader in the Airline Industry Southwest Airlines is a renowned airline that has been connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. As a key player in the industry, we're committed to providing our Representatives with a stable workplace that offers equal opportunities for learning and self-improvement. Our culture encourages creativity and innovation to enhance the effectiveness of our operations. About the Role: Ramp Agent - PHL We're seeking an experienced Ramp Agent to join our team at PHL. As a Ramp Agent, you'll play a critical role in ensuring the smooth operation of our ground activities, providing exceptional customer service, and maintaining a safe and efficient working environment. If you're a team player with a passion for delivering outstanding service, we encourage you to apply. Key Responsibilities: Provide friendly and courteous service to internal and external Customers, maintaining positive relationships. Work collaboratively as part of a team to ensure the success of our Organization. Load, unload, service, guide, and direct Company Aircraft, ensuring safe and efficient operations. Handle and record Customer baggage, aircraft cargo, mail, and company materials as required. Perform various tasks associated with loading, stashing, and unloading baggage, freight, airmail, aircraft cargo, stabilizer, and company materials according to a predetermined plan. Transport baggage and freight to and from aircraft, maintaining accurate records. Warehouse, gauge, stack, receive, and deliver air freight, checking against accompanying documents to identify discrepancies. Protect Customers' baggage, air freight, air mail, and COMAT from weather, loss, theft, damage, or destruction. Perform inside aircraft cabin cleaning manually, including vacuuming upholstery, cleaning windows, galleys, and lavatories. Clean and service lavatories, operating lavatory trucks and disposing of contents according to established procedures. May perform duties of a Provisioning Specialist, including loading aircraft cabin interiors with equipment and supplies. Operate and/or drive mechanized equipment, such as belt loaders, air start units, lift trucks, pushback tugs, baggage trucks, lavatory trucks, and de-icers. Work near and between passenger terminals, shelters, and airfreight facilities, both inside and outside. Complete forms and paperwork associated with work tasks, entering data into the Organization's information system as required. Essential Qualifications: Bachelor's Degree (no specific major required). Valid state engine vehicle operator's permit. Ability to obtain a SIDA identification and meet all local airport requirements. U.S. citizenship or current approval to work in the U.S. At least 18 years old. Ability to work shift work and/or overtime. Preferred Qualifications: Previous experience in a related field, such as ground operations or customer service. Knowledge of airline operations and procedures. Ability to lift and move items of 70 pounds and favor on a regular basis. Experience working in a fast-paced environment with tight deadlines. Skills and Competencies: Ability to work collaboratively as part of a team. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work under stressful conditions and meet deadlines. Knowledge of safety procedures and protocols. What We Offer: At Southwest Airlines, we offer a comprehensive benefits package that includes: Competitive salary ($35-$40/hour). Opportunities for future pay increases based on the material aggregate dealing understanding compensation scale. Overtime and shift pay opportunities. Fly free on any available seat on every Southwest flight (for you and your qualified dependents). Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible compensation. Potential for annual Profit Sharing contributions to your retirement. A dynamic and supportive work environment that encourages growth and development. Career Growth Opportunities: At Southwest Airlines, we're committed to helping our Representatives grow and develop in their careers. As a Ramp Agent, you'll have opportunities to: Develop your skills and knowledge through comprehensive training programs. Take on new challenges and responsibilities as you progress in your role. Explore opportunities for advancement within the Company. Work Environment and Company Culture: At Southwest Airlines, we're proud of our unique culture that values: Customer service and satisfaction. Teamwork and collaboration. Safety and efficiency. Innovation and creativity. Diversity and inclusion. We're an Equal Opportunity Employer, committed to reflecting the communities we serve. We welcome candidates with diverse backgrounds, experiences, and perspectives. How to Apply: If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please follow these steps: Read the official notification carefully. Fill out the application form. Attach the required documents, including your qualifications certificate, passport-size photographs, and signature. Submit your application. We look forward to receiving your application! Apply now: Southwest Airlines Careers is committed to providing a workplace that is free from discrimination and harassment. We are an Equal Opportunity Employer. Apply for this job