Experienced Remote Call Center Customer Service Representative – Delivering Empathetic Support and Driving Business Growth through Exceptional Communication Skills

Introduction to blithequark At blithequark, we are dedicated to making a positive impact on people's lives by providing critical information and support. Since our inception, we have been committed to helping individuals and families affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope and empowering them with the knowledge they need to navigate challenging situations. As a leader in our industry, we are seeking a talented and compassionate Remote Call Center Customer Service Representative to join our team. Job Overview We are looking for an exceptional customer service professional to connect with individuals who have expressed interest in our services. As a Remote Call Center Customer Service Representative, you will be the face of our company, providing empathetic support and guidance to those who need it most. Your role will involve working with an automated dialer to connect with potential clients, assessing their eligibility for compensation, and providing personalized support throughout the process. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Connect with individuals who have filled out a form to assess their eligibility for compensation, using an automated dialer to manage a high volume of calls Speak with 40-50 callers daily, with 1-5 potentially qualifying for compensation, and provide personalized support and guidance throughout the process Multitask effectively, listening to callers, answering questions, and viewing multiple windows to ensure seamless communication and data entry Achieve or exceed monthly Key Performance Indicators (KPIs) to drive retention, upsell, and cross-sell rates, and contribute to the growth and success of our business Utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM) to manage customer interactions and data, and follow scripts to ensure consistency and quality Participate in training and learning opportunities to expand your knowledge and skills, and stay up-to-date with industry developments and best practices Adhere to all company policies and procedures, and assist with other projects as needed to support the team and drive business results Troubleshoot and problem-solve basic IT issues, and maintain a reliable and distraction-free workspace to ensure productivity and efficiency Requirements and Qualifications To be successful in this role, you will need to possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You should be competitive, motivated, and results-driven, with a passion for delivering exceptional customer experiences. A strong background in call-center environments and sales-focused roles is essential, along with 2+ years of phone sales and customer service experience. Essential Requirements Reside in the State of Florida or New Jersey Have a quiet, distraction-free space to work, with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU) Have high-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset (wired via USB) Be able to work 40+ hours per week, with a full-time schedule of 40 hours per week, Monday to Friday Be able to troubleshoot basic technical issues and problem-solve effectively Preferred Qualifications Experience working in a remote call center environment Strong knowledge of customer relationship management (CRM) software and phone systems Excellent problem-solving and conflict resolution skills Ability to work independently and as part of a team Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Remote Call Center Customer Service Representative, you will have access to comprehensive training and learning opportunities, including ongoing coaching and feedback to help you succeed in your role. You will also have the opportunity to work with a talented and dedicated team, and contribute to the growth and success of our business. Skills and Competencies Excellent communication and interpersonal skills Strong problem-solving and conflict resolution skills Ability to work independently and as part of a team Strong organizational and time management skills Ability to prioritize tasks and manage multiple projects simultaneously Strong knowledge of customer relationship management (CRM) software and phone systems Experience working in a remote call center environment Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, compassion, and respect, and we are committed to creating a workplace where our employees can thrive. As a Remote Call Center Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload effectively. You will also have access to a range of benefits, including health insurance, vision and dental coverage, paid holidays, and paid time off (PTO). Compensation and Benefits We offer a competitive salary range, starting at $17.31 per hour, with commissions and bonuses available to top performers. Our total compensation package can reach up to $33.00+ per hour, or $70,000+ per year. We also offer a range of benefits, including: Health insurance, vision, and dental coverage Paid holidays and paid time off (PTO) Eligibility for overtime outside of the training period Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at blithequark, you will have the chance to make a positive impact on people's lives, while also driving business growth and success. Don't miss out on this opportunity to join our talented and dedicated team – apply today! Apply for this job