Experienced Remote Call Center Customer Service Representative – Delivering Empathy and Support to Those Affected by Negligence

Welcome to blithequark At blithequark, we are dedicated to making a positive impact on the lives of Americans who have been affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, our mission has been to provide hope and support to those who have suffered or lost loved ones due to negligence. We are a company built on the principles of empathy, education, and advocacy, and we are seeking a compassionate and skilled Remote Call Center Customer Service Representative to join our team. Job Overview As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have expressed interest in learning more about their potential eligibility for compensation. You will be responsible for handling a high volume of calls, providing exceptional customer service, and navigating our proprietary customer relationship database and phone software. If you are a motivated and empathetic individual with a strong background in call center sales and customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Connect with individuals who have filled out a form to determine their potential eligibility for compensation, using an automated dialer to manage a high volume of calls Speak with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation, and provide exceptional customer service to each individual Multitask by listening, answering questions, and viewing multiple windows to ensure seamless communication and data entry Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals Utilize phone software (VICI) and our proprietary Customer Relationship Database (CRM) accurately and follow scripts appropriately Participate in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments Adhere to all company policies and procedures, ensuring compliance and consistency in your work Assist with other projects as needed, demonstrating your flexibility and willingness to contribute to the team's success Troubleshoot and problem-solve basic IT issues, ensuring minimal downtime and maximum productivity Ideal Candidate To succeed in this role, you should possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You should be competitive, motivated, and able to work well in a team environment, with a strong focus on performance and results. If you are a self-starter who is passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply. Requirements Reside in the State of Florida or New Jersey, with a quiet, distraction-free space to work Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU High-speed internet with a minimum of 50Mbps download and 100MBps upload speed Reliable Noise Cancellation Headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) Strong background in call center sales and customer service, with a minimum of 2+ years of experience Able to work 40+ hours per week, with a full-time schedule of 40 hours per week, Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM-5:30 PM Eastern, and Friday 8:30 AM to 4:30 PM Eastern What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package, including: Health Insurance, Vision, and Dental Coverage Paid Holidays and Paid Time Off (PTO) Eligibility for overtime outside of the training period A competitive salary range starting at $17.31/hour, with commissions and bonuses, and total compensation up to $33.00+/hour ($70,000+) Career Growth and Development At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer ongoing training and learning opportunities, as well as a supportive and collaborative work environment. If you are looking for a challenging and rewarding career with a company that makes a positive impact on people's lives, we encourage you to apply. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We are a team-oriented company that values empathy, compassion, and exceptional customer service. We believe in fostering a culture of openness, transparency, and collaboration, and we are committed to making a positive impact on the lives of our employees and the communities we serve. How to Apply If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Conclusion At blithequark, we are committed to making a positive impact on the lives of Americans who have been affected by negligence. We are seeking a compassionate and skilled Remote Call Center Customer Service Representative to join our team and help us achieve our mission. If you are a motivated and empathetic individual with a strong background in call center sales and customer service, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that is dedicated to delivering exceptional customer service and making a positive impact on people's lives. Apply for this job