Experienced Remote Contact Center Chat Representative – Financial Services and Customer Support Specialist

Introduction to arenaflex arenaflex is a leading financial services provider, dedicated to delivering exceptional support and solutions to its members. With a rich history spanning decades, arenaflex has established itself as a trusted and innovative institution, committed to making a positive impact in the lives of its members and the community. As a remote contact center chat representative, you will play a vital role in providing top-notch service, resolving inquiries, and promoting arenaflex's products and services to its valued members. Job Overview The remote contact center chat representative is responsible for serving members' needs through various channels, including chat, messaging, email, and phone. As a one-stop shop, you will provide resolution on a range of topics, such as debit cards, disputes, deposits, NSF fees, transfers, and more. You will also be responsible for cross-selling arenaflex's products and services, opening and closing deposit accounts, and maintaining a strong working knowledge of arenaflex's offerings. A Day in the Life A typical day as a remote contact center chat representative at arenaflex includes: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing members' needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support. Maintaining a strong working knowledge of arenaflex's products and services. Skills and Qualifications To succeed as a remote contact center chat representative at arenaflex, you will need: A High School Diploma or equivalent. 1 year of experience in a customer service position. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. To meet the requirements for arenaflex's Telecommuting Program, which includes: A dedicated workspace. A secure and strong internet connection. Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. An environment free from loud noises or outside distractions. Work Schedule and Travel The work schedule for this position is Monday-Friday, 8:00 AM – 5:00 PM. Travel is not necessary for this position. However, the first 60 days will be on-site for training at arenaflex's Corporate Campus. Why Join arenaflex? arenaflex is a dynamic and growing organization that values its employees and is committed to creating a positive and inclusive work environment. As a full-time employee, you will enjoy amazing benefits, including: Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Retiree insurance for eligible employees. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Culture and Values arenaflex's culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a remote contact center chat representative, you will have access to training and development opportunities, as well as the chance to work with a talented and experienced team. You will also have the opportunity to contribute to the growth and success of arenaflex, and to make a positive impact on the lives of our members. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for the remote contact center chat representative position at arenaflex. With its rich history, commitment to excellence, and dedication to its employees, arenaflex is the perfect place to build a rewarding and challenging career. Apply today and join our team of talented and dedicated professionals who are making a difference in the lives of our members and the community. Apply for this job