Experienced Remote Customer Service Agent – Automotive Dealer Support Specialist

Introduction to Morley and the Role Are you looking for a career that combines your passion for delivering exceptional customer experiences with your technical skills? Do you thrive in fast-paced environments where no two days are the same? As a Remote Customer Service Agent – Automotive Dealer Support Specialist at Morley, you will have the opportunity to make a real difference in the lives of our clients and their customers. Our company is dedicated to providing extraordinary experiences, and we are seeking talented individuals like you to join our team. As a leader in the industry, Morley is committed to delivering innovative solutions that exceed our clients' expectations. Our mission is built on a foundation of humility, inclusivity, attention to detail, and a passion for making the impossible possible. If you share these values and are eager to start a rewarding career, we encourage you to apply for this exciting opportunity. Job Overview In this role, you will act as a trusted resource for automotive dealerships, providing timely and accurate solutions to their inquiries and concerns. You will utilize your computer skills to research requests, track vehicle shipments, assist with car warranties, and escalate critical orders as needed. Your excellent communication skills, both written and verbal, will enable you to provide fantastic service over the phone, via chat, email, and other communication channels. We understand that you may not have prior knowledge of the automotive industry, and that's okay. We will provide you with comprehensive training to ensure you have the skills and knowledge necessary to succeed in this role. What's most important to us is your willingness to learn, your passion for delivering exceptional customer experiences, and your ability to work independently in a remote environment. Key Responsibilities Provide exceptional customer service to automotive dealerships via phone, chat, email, and other communication channels Utilize computer skills to research requests, track vehicle shipments, and assist with car warranties Escalate critical orders and provide timely solutions to customer inquiries Maintain a positive and upbeat attitude, even in challenging situations Meet deadlines and achieve performance goals, demonstrating a solid work ethic and excellent organizational skills Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent At least two years of customer service experience, preferably in a call center, retail, or hospitality environment Excellent computer skills, including typing and phone skills Ability to speak and type proficiently at the same time Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues Solid work ethic, with the ability to meet deadlines and achieve performance goals Excellent organizational and interpersonal skills, with strong attention to detail Preferred Qualifications While not required, the following preferred qualifications will make you a more competitive candidate: Degree in a relevant or related field, such as business, communications, or a related field Experience in the automotive industry, either directly or indirectly Prior experience working in a remote or virtual environment Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Communication skills : Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Problem-solving skills : Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions Technical skills : Proficiency in computer applications, including Microsoft Office and other software programs Time management skills : Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment Adaptability : Ability to adapt to changing situations, priorities, and deadlines, with a positive and flexible attitude Career Growth Opportunities and Learning Benefits At Morley, we are committed to the growth and development of our employees. As a Remote Customer Service Agent – Automotive Dealer Support Specialist, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of humility, inclusivity, and a passion for making the impossible possible. We believe in empowering our employees to take ownership of their work, to innovate and improve processes, and to make a real difference in the lives of our clients and their customers. Work Environment and Company Culture As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to create a schedule that works best for you. You will need to have a dedicated workspace that is quiet, private, and free from distractions, with reliable high-speed internet access and a cellular phone. Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a work environment that is welcoming, supportive, and empowering, where everyone has the opportunity to thrive and grow. We are an Equal Opportunity Employer and promote a culture of diversity, equity, and inclusion. Compensation, Perks, and Benefits As a Remote Customer Service Agent – Automotive Dealer Support Specialist at Morley, you will be eligible for a comprehensive compensation package, including: Competitive hourly rate Health and wellness benefits, including medical, dental, and vision insurance Paid time off and holidays 401(k) with company match Flexible spending account and life insurance Short- and long-term disability insurance Teladoc: Free online access to doctors 24/7 24/7 nurse help desk and patient advocacy services Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Agent – Automotive Dealer Support Specialist at Morley, you will have the chance to make a real difference in the lives of our clients and their customers, while working in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and start a rewarding career. Apply today and take the first step towards a brighter future! Apply for this job