Experienced Remote Customer Service and Technical Support Representative – Delivering Exceptional Customer Experiences through Technical Expertise and Compassionate Support

Introduction to blithequark Imagine being part of a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging. At blithequark, we are dedicated to providing exceptional customer experiences through cutting-edge technologies and innovative solutions. As a remote Customer Service/Technical Support Representative, you will join a diverse team of professionals from around the world who share a passion for delivering outstanding support and making a positive impact on our customers' lives. About the Role As a remote Customer Service/Technical Support Representative at blithequark, you will play a vital role in responding to technical inquiries, troubleshooting issues, and providing top-notch support to our customers. Your expertise and compassionate approach will help resolve problems, build trust, and create memorable experiences for our clients. If you are a motivated and tech-savvy individual with a passion for customer service, we invite you to join our team and embark on a rewarding career journey. Key Responsibilities Assist external users of our technical products or services by answering questions, investigating issues, and providing timely resolutions. Troubleshoot basic and routine technical issues, including hardware, software, networking, or other designated client products. Utilize customer experience-focused troubleshooting approaches to de-escalate customer concerns and maximize opportunities to build rapport. Follow established escalation paths to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed. Solve unstructured problems that require extensive conceptual thinking skills and ensure service delivery meets contractual Key Performance Indicators (KPIs). Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures and demonstrating empathy in all interactions. Essential Qualifications To succeed in this role, you should possess: One year of related technical experience (preferred). A non-Apple, non-Chromebook personal desktop or laptop (bring your own device). Relevant technical expertise related to the program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair (preferred). Courteous and strong customer service orientation, with the ability to effectively communicate both written and verbally. Strong problem-solving skills, with the ability to learn and adapt quickly in a fast-paced environment. Dependable and proficient attention to detail, with the ability to work independently with minimal supervision. Skilled in multi-tasking, with the ability to be flexible and adapt to changes quickly. Preferred Qualifications While not required, the following qualifications are highly desirable: Previous experience in a technical support or customer service role. Knowledge of industry-specific software or technologies. Certifications or training in technical support, customer service, or a related field. Experience working in a remote or virtual team environment. Career Growth and Development At blithequark, we are committed to investing in our people and providing opportunities for growth and development. As a remote Customer Service/Technical Support Representative, you will have access to: Comprehensive training programs, including paid training and ongoing support. FREE Learning and Leadership Development programs, designed to set you on the path to a successful and fulfilling career. Clear paths for career advancement, with opportunities for promotion and professional growth. Networking and leadership opportunities with Staff Resource Groups, including the Network of Women, Black Professionals Network, Pride, and Ability. IRise Mentorship programs, designed to help you create a strong foundation for a rewarding career. Work Environment and Company Culture At blithequark, we pride ourselves on our diverse, global organization and our commitment to creating a positive and inclusive work environment. As a remote Customer Service/Technical Support Representative, you will be part of a dynamic team that values: Global citizenship and sustainability, with opportunities to participate in team events and make a difference in your community and beyond. Trained wellness partners and wellness training opportunities, designed to support your physical and mental well-being. A diverse and inclusive culture, with a focus on celebrating different backgrounds, perspectives, and experiences. Opportunities to participate in events that celebrate Diversity, Equity, and Inclusion, including Juneteenth, Pride Month, Black History Month, and National Women's Day. Compensation, Perks, and Benefits As a remote Customer Service/Technical Support Representative at blithequark, you will be eligible for a range of benefits, including: Competitive compensation and benefits package, including medical, dental, vision, and an employee assistance program (EAP). 401K (U.S. ONLY) and stock purchasing program, designed to support your long-term financial goals. Paid training and ongoing support, to help you succeed in your role and advance in your career. Opportunities to participate in World Clean Up Day, #MyOneEarthPromise, and other community-focused initiatives. Conclusion If you are a motivated and customer-focused individual with a passion for technical support and a desire to make a positive impact, we invite you to join our team at blithequark. As a remote Customer Service/Technical Support Representative, you will have the opportunity to deliver exceptional customer experiences, develop your skills and expertise, and advance your career in a dynamic and supportive environment. Apply today and discover why blithequark is the perfect place to reimagine your career and achieve your goals. Apply for this job