**Experienced Remote Customer Service Representative – Airline Operations and Customer Experience**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team as a Remote Customer Service Representative at Avelo Airlines. As a key member of our remote customer service team, you will play a pivotal role in ensuring our passengers have a seamless and enjoyable travel experience. **About Avelo Airlines** Avelo Airlines is a leading airline that operates with a commitment to delivering exceptional service to our valued customers. Our mission is to provide a safe, reliable, and enjoyable travel experience that exceeds our passengers' expectations. We are a dynamic and innovative company that values teamwork, collaboration, and continuous improvement. Our remote customer service team is a critical component of our operations, and we are seeking dedicated and passionate individuals to join our team. **Key Responsibilities** As a Remote Customer Service Representative, you will be responsible for: * Mastering information on all Avelo Air terminal activities cycles and methodology to provide ideal help to the Air terminals group in resolving questions and exploring processes. * Associating Crewmembers to accessible assets to determine issues in the field and ensuring Air terminal Crewmembers' calls/messages get a reaction in 3 minutes or less. * Capably handling requests connected with Air terminal Tasks frameworks, including the Booking and Takeoff Control Framework. * Addressing framework functional inquiries right away and teaming up with IT or colleagues to determine issues as quickly as possibly. * Examining postponements and administration disappointments and raising to Air terminal Activities Initiative. * Coordinating all Air terminal exercises during IRROPS (Irregular Operations) and acting as the Client advocate by creating plans for the best Client result. * Imparting appropriate data and difficulties to Dispatch/Support Control and impacted air terminals speedily. * Fostering redirection recuperation plans and proactively screening landing area times to forestall administrative infringement. * Sending Circumstance Reports (SITREPs) to functional pioneers and partners during IRROPS. * Guaranteeing ideal declarations and conveniences for Clients during IRROPS. * Starting and leading telephone calls with Authority. * Imparting Client Recuperation necessities to the Air terminals and the Client service Center (CSC). * Sending SMS messages to Clients during IRROPS to keep them informed about postponements, retractions, or redirection recuperation plans. * Working cooperatively with OCC Administrators, Air terminal Operations, Flight Operations, Inflight, Upkeep, and the CSC to constantly further develop processes. * Driving the development of IRROPS arrangement and cycles. * Routinely adding to the Air terminal Activities Backing Playbook. **Essential Qualifications** * 1-2 years of experience in customer service, preferably in the airline industry. * Strong communication, teamwork, and leadership skills to impact execution. * Autonomous judgment and trustworthy thinking abilities. * Ability to manage complexity to identify underlying drivers and foster powerful and straightforward solutions. * Steady critical thinking and nonstop improvement attitude. * Solid written and verbal communication skills. * Ability to cultivate and foster collaboration and leadership that embraces our organization's "Motivation, Values and Vision". **Preferred Qualifications** * Experience with airline operations, customer service, or a related field. * Knowledge of air terminal activities and between departmental cycle stream. * Ability to identify concerns or patterns and actually issue tackle while driving for greatness. * Self-drive and capacity to work autonomously with little management. * Phenomenal authoritative abilities and using time productively. **Skills and Competencies** * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment with multiple priorities. * Excellent communication and interpersonal skills. * Ability to work collaboratively with cross-functional teams. * Strong leadership and initiative skills. * Ability to adapt to changing situations and priorities. * Strong written and verbal communication skills. * Ability to cultivate and foster collaboration and leadership that embraces our organization's "Motivation, Values and Vision". **Career Growth Opportunities and Learning Benefits** At Avelo Airlines, we believe in investing in our employees' growth and development. As a Remote Customer Service Representative, you will have opportunities to: * Participate in ongoing training and development programs to enhance your skills and knowledge. * Collaborate with cross-functional teams to drive process improvements and innovation. * Take on additional responsibilities and leadership roles to develop your skills and expertise. * Access to our Employee Assistance Program (EAP) to support your personal and professional well-being. * Opportunities to participate in our mentorship program to develop your leadership skills. **Work Environment and Company Culture** As a Remote Customer Service Representative, you will work in a dynamic and fast-paced environment where no two days are the same. You will be part of a collaborative and supportive team that values teamwork, innovation, and continuous improvement. Our company culture is built on our core values of: * Motivation: We are passionate about delivering exceptional service to our customers. * Values: We value teamwork, innovation, and continuous improvement. * Vision: We strive to be the leading airline in the industry, known for our exceptional service and commitment to customer satisfaction. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you will be eligible for: * Competitive salary and benefits package. * Retirement Plans: 401(k) or other retirement investment funds plans with business commitments. * Paid Time: Get-away days, occasions, and wiped out pass on to help balance between serious and fun activities. * Travel Advantages: Representative and occasionally relatives get limited or free air travel honors. * Extra security: Inclusion to give monetary insurance to workers and their families. * Employee Assistance Programs (EAP): Services to help representatives in overseeing individual or business related difficulties. * Training and Development Potential: Backing for proficient development and professional success. * Health Programs: Health and health drives to advance worker prosperity. * Rebate Programs: Representative limits on aircraft tickets, lodgings, vehicle rentals, and other travel-related administrations. * Flexible Spending Accounts (FSAs): Pre-charge represents clinical or subordinate consideration costs. * Education Repayment: Monetary help for workers seeking after additional schooling or expert turn of events. **How to Apply** If you are a motivated and passionate individual who is eager to contribute to our mission of delivering exceptional service to our valued customers, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team. Qualified candidates will be contacted for further screening and interviews. We look forward to welcoming passionate individuals who are eager to contribute to our mission. Apply Job! Apply for this job