Experienced Remote Customer Service Representative - Client Support Administrator at blithequark

Join blithequark's Dynamic Team as a Client Support Administrator At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact on our community. As a leading arts and crafts retailer, we're dedicated to providing a supportive and inclusive work environment that fosters growth, development, and fun. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you! About the Role As a Client Support Administrator, you'll play a vital role in ensuring our customers receive the best possible experience. This hourly store executive position requires a unique blend of customer service, leadership, and technical skills. You'll be responsible for overseeing front-end operations, providing top-notch customer support, and contributing to the success of our team. Key Responsibilities Perform front-end supervisory duties, including overseeing registers and ensuring seamless customer transactions Assist customers with returns, exchanges, and other queries, providing personalized support and resolving issues efficiently Deliver exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner Help clients depending on the situation, demonstrating flexibility and adaptability in a fast-paced environment Provide brilliant client support, consistently meeting or exceeding customer satisfaction targets Essential Qualifications To succeed in this role, you'll need: Excellent client care abilities, with a proven track record of delivering outstanding customer service Essential PC skills, including proficiency in Microsoft Office and other software applications A willingness to learn and adapt to new processes, technologies, and procedures Reliability and trustworthiness, with a strong work ethic and commitment to meeting deadlines A very cordial and friendly demeanor, with excellent communication and interpersonal skills Past work references, demonstrating a history of successful employment and positive performance reviews Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Previous experience in customer-facing roles, particularly in retail or a related industry Leadership or supervisory experience, demonstrating your ability to motivate and guide others Technical skills, including proficiency in CRM software, helpdesk tools, or other customer support technologies Skills and Competencies To excel as a Client Support Administrator, you'll need: Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and management Problem-solving and conflict resolution skills, with a customer-centric approach Flexibility and adaptability, with a willingness to adjust to changing priorities and circumstances A customer-focused mindset, with a passion for delivering exceptional service and ensuring customer satisfaction Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a Client Support Administrator, you'll have access to: Training and development opportunities, including onboarding programs, workshops, and online courses Career advancement opportunities, with potential for promotion to senior roles or specialized positions Tuition assistance programs, supporting your ongoing education and professional development Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and inclusive work environment. As a remote customer service representative, you'll enjoy: Flexible scheduling options, allowing you to balance work and personal responsibilities A dynamic and collaborative team environment, with opportunities for connection and community A culture that values diversity, equity, and inclusion, with a commitment to creating a positive impact on our community Compensation, Perks, and Benefits We offer a comprehensive benefits package, including: Competitive wages, with opportunities for growth and development Medical, dental, and vision insurance, with coverage for eligible employees and their families 401(k) program with company match, supporting your retirement savings goals Paid time off, including vacation days, sick days, and public holidays Employee discounts, allowing you to purchase arts and crafts at discounted prices Flexible spending account, providing a convenient way to manage your expenses Life insurance and long-term disability insurance, offering financial protection and peace of mind Join Our Team! If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Client Support Administrator at blithequark, you'll play a vital role in shaping our customer experience and contributing to the success of our team. Apply now to join our dynamic and inclusive team! Apply for this job