Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to arenaflex: Empowering Health Insurance Excellence It's an exciting time to join arenaflex, a pioneering force in the health insurance industry, as we continue to grow, adapt, and thrive. Despite the challenges faced by our communities and country, arenaflex remains committed to its vision of making health insurance simple and accessible. As a Remote Customer Service Representative, you will play a vital role in delivering an outstanding customer experience, helping to demystify the process of finding and enrolling in health insurance. Our team is dedicated to building a positive and motivating work environment, even in a remote setting, and we're looking for reliable, dedicated, and self-driven individuals to join our elite team. About arenaflex arenaflex boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions. Our innovative, award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology. Additionally, we deliver cutting-edge agent marketing and call center tools and services, solidifying our position as a leader in the industry. Job Overview We are seeking full-time and seasonal Remote Customer Service Representatives to join our team. As a representative, you will be responsible for providing exceptional customer support, managing customer accounts, and offering technical assistance. You will be expected to work from the comfort of your own home, utilizing your personal laptop or desktop computer and a dedicated, private, and secure workspace. Compensation Details We offer competitive compensation packages, including: Base Pay: $14.50 per hour Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance Spanish Bilingual Base Pay: $15.50 per hour Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance Requirements To be considered for this role, you must: Be at least 18 years of age Have a minimum internet speed of 35 mb/s Have a dedicated, private, and secure workspace Use a personal laptop or desktop computer for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite internet are not compatible) Essential Responsibilities As a Remote Customer Service Representative, your key responsibilities will include: Handling inbound and outbound calls Delivering exceptional customer service experiences consistently Managing customer accounts and providing technical support Entering application data Responding to online chat inquiries as assigned Interpreting and following defined procedures and policies Demonstrating creative problem-solving skills Showing flexibility and adaptability in response to changing projects and updates Effectively managing time and tasks, including multitasking and prioritizing Completing extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams Adhering to regulated guidelines for communications via all channels Qualifications To succeed in this role, you should possess: Moderate to advanced computer skills A high level of comfort learning new technology A high level of professionalism Excellent verbal and written communication skills Comfort working from home Self-motivation and a success-driven mindset What We Offer At arenaflex, we're committed to supporting your growth and well-being. We offer: Paid training Full-time, seasonal temp-to-permanent roles Performance and attendance-based incentives, in addition to base pay The convenience of working from home A collaborative and supportive team environment 401K match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience While not required, the following experiences are preferred: Previous experience in customer support or technical support roles Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center Familiarity with CRM systems and practices Spanish bilingual skills (a plus) Career Growth Opportunities and Learning Benefits At arenaflex, we're dedicated to helping you grow and develop in your career. You'll have access to extensive training and development programs, as well as opportunities to advance within the company. Our supportive team environment and collaborative culture will help you thrive and reach your full potential. Work Environment and Company Culture arenaflex is committed to creating a positive and motivating work environment, even in a remote setting. We believe in building each other up and supporting one another, and we're looking for team members who share this vision. Our company culture is built on values of excellence, integrity, and customer focus, and we're dedicated to making a difference in the lives of our customers and our communities. Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at arenaflex. As a Remote Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our customers, while also growing and developing in your career. Don't miss out on this exciting opportunity to join a dynamic and innovative company – apply today! Apply for this job