Experienced Remote Customer Service Representative – Providing Exceptional Policy Support and Claim Assistance to Policyholders and Third Parties via Inbound Calls

Introduction to arenaflex arenaflex is a leading organization dedicated to delivering outstanding customer experiences through its remote customer service operations. As a pioneer in the industry, arenaflex has established a reputation for excellence, built on a foundation of exceptional service, professionalism, and a commitment to customer satisfaction. If you're passionate about providing top-notch support and are looking for a challenging yet rewarding role, we invite you to join our team as a Remote Customer Service Representative. Job Overview In this critical role, you will be responsible for providing exceptional customer service to policyholders and interested third parties via inbound calls. Your primary focus will be on explaining policy coverage, claim status, and assisting with claim payments or other policy information. You will utilize multiple systems to ensure that all inquiries and issues are handled promptly and professionally, with a strong emphasis on first contact resolution and high customer satisfaction. As a key member of our team, you will be expected to maintain adherence to defined operational standards, including attendance, utilization, call quality, and other key performance indicators. Primary Responsibilities Handle a high volume of inbound calls, with a daily target of 70-120 calls, in a fast-paced call center environment Provide heavy phone contact with policyholders, providers, and interested third parties, ensuring that all customer needs are met on every interaction Review and maintain new and revised procedures regarding policy information, staying up-to-date on the latest developments and updates Ensure customer needs are met on every interaction, whether via phone, email, written correspondence, or other channels Maintain department standards for the number of calls, average handle time, and time management, consistently meeting or exceeding performance targets Requirements To be successful in this role, you will need to meet the following requirements: 1+ years of work experience in a high-volume contact center environment, with additional experience in a receptionist role or a position that involves taking calls on a daily basis 18 years of age or older High School Diploma or equivalent Remote experience is strongly preferred but not required Reliable internet connection with a minimum upload and download speed of 20 Mbps, and a hard-wired connection A smartphone to access VPN Insurance industry experience is considered a plus but not a requirement A fire extinguisher is required for safety reasons, and you must be willing to obtain one if you don't already have it A quiet and professional workplace, with basic computer knowledge and skills Excellent oral and written communication skills, with a minimum typing requirement of 30 words per minute Proficient use of a computer, keyboard functions, and Microsoft Office Ability to multi-task, work under pressure, and demonstrate excellent organization and time management skills Location and Schedule This is a remote position, with the opportunity to work from home nationwide (excluding certain states). You will need to have open availability Monday through Friday between 7:30 am and 6:30 pm CST. After completing a 2-3 week training program, you will be assigned to a 40-hour workweek, with a Monday through Friday schedule and no weekend shifts unless overtime is presented. Training and Development arenaflex is committed to providing its employees with the training and development opportunities they need to succeed. As a new Remote Customer Service Representative, you will participate in a comprehensive 2-3 week training program, which will equip you with the knowledge and skills required to excel in this role. Our training program is designed to ensure that you have a thorough understanding of our policies, procedures, and systems, and that you are confident and competent in your ability to provide exceptional customer service. Career Growth and Learning Benefits At arenaflex, we believe in investing in our employees and providing them with opportunities for career growth and development. As a Remote Customer Service Representative, you will have access to ongoing training and development programs, which will help you to enhance your skills and knowledge and advance your career. We also offer a range of benefits, including competitive compensation, perks, and a comprehensive benefits package. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values its employees and is committed to their success. We believe in fostering a culture of excellence, teamwork, and open communication, and we strive to create a workplace that is engaging, challenging, and rewarding. As a Remote Customer Service Representative, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, which includes a range of perks and benefits. These may include, but are not limited to, health insurance, retirement savings plans, paid time off, and employee recognition programs. We also offer a range of discounts and promotions, which can help you to save money and enjoy exclusive benefits. Conclusion If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at arenaflex. With its comprehensive training program, competitive compensation package, and supportive work environment, this is an opportunity that you won't want to miss. Join our team today and start building a career that is fulfilling, challenging, and rewarding. arenaflex is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply now to become a part of our dynamic team and start your journey as a Remote Customer Service Representative at arenaflex! Apply for this job