Experienced Remote Customer Service Representative – Scheduling and Dispatch Expert for a Dynamic Team at arenaflex

Welcome to arenaflex: A Leader in the Trades Industry At arenaflex, we pride ourselves on being an experienced team that makes a significant difference in the lives of people in the trades. As an established and growing business, we believe in doing the right thing, serving the families of our customers and their employees with genuine care and compassion. Our mission is built on a foundation of integrity, professionalism, and a commitment to excellence. Now is a great time to join our team and be part of a dynamic and supportive environment where you can grow and develop your career. Who We're Looking For We're seeking a highly motivated and dedicated individual who is looking for a career, not just a job. The ideal candidate must have a growth mindset, be interested in professional development, and thrive in a fast-paced environment. You should be self-motivated, with a strong passion for providing exceptional customer service and a proven ability to meet and exceed set goals. Effective listening and verbal communication skills are essential, as well as being receptive to constant coaching and feedback. If you have experience in the plumbing, HVAC, or service industry, that's a significant plus, as it will help you navigate our day-to-day operations with ease. Key Responsibilities Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments Coordinate scheduling of technicians for service calls, installations, and repairs, ensuring that jobs are ready for scheduling and technicians have the ability to arrive on time Dispatch technicians to job sites in a timely and efficient manner, monitoring their schedules and adjusting as needed to accommodate emergencies or last-minute changes Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints in a professional and courteous manner Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a timely and effective way Organize and maintain systems for documents, invoices, and client records, processing payments from customers and following up on overdue accounts as necessary Assist in setting up and implementation of ServiceTitan, our dispatching software, and provide support for the growth of the company through additional responsibilities as needed Essential Qualifications and Skills To be successful in this role, you'll need: Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan Excellent time management skills, with the ability to multitask and prioritize work in a fast-paced environment Attention to detail and problem-solving skills, with the ability to think critically and make sound decisions Excellent communication skills, with the ability to communicate effectively with customers, suppliers, and team members Familiarity with plumbing/HVAC/service terminology, processes, and materials, which can be beneficial for understanding the business and communicating effectively with technicians and customers A clear background check, as we prioritize the safety and security of our customers and team members Preferred Qualifications While not required, the following qualifications are highly preferred: Previous experience in a customer-facing role, with a proven track record of providing exceptional customer service Experience working in a remote or virtual environment, with the ability to self-motivate and work independently Familiarity with other dispatching software or systems, which can be an asset in this role A strong understanding of the trades industry, including plumbing, HVAC, and electrical services Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their careers. As a Remote Customer Service Representative – Scheduling and Dispatch Expert, you'll have access to: Ongoing training and development opportunities, to help you build your skills and knowledge in the trades industry A supportive and dynamic team environment, where you'll be encouraged to share your ideas and feedback Opportunities for career advancement, as we prioritize promoting from within and helping our team members achieve their career goals A comprehensive benefits package, including competitive pay, health insurance, and other perks and benefits Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive company culture. As a Remote Customer Service Representative – Scheduling and Dispatch Expert, you'll be working in a virtual environment, with the flexibility to work from home or a remote location. You'll be part of a dynamic and collaborative team, with regular check-ins and communication to ensure you have the support and resources you need to succeed. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly pay rate of $13.00 - $17.00 per hour, depending on experience and qualifications Opportunities for overtime and bonuses, based on performance and company goals A comprehensive benefits package, including health insurance, retirement savings, and other perks and benefits A dynamic and supportive work environment, with regular recognition and rewards for outstanding performance How to Apply If you're a motivated and dedicated individual who is looking for a career, not just a job, we want to hear from you! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to the success of arenaflex. Conclusion At arenaflex, we're committed to making a difference in the lives of people in the trades. As a Remote Customer Service Representative – Scheduling and Dispatch Expert, you'll be part of a dynamic and supportive team, with opportunities for career growth and development. If you're looking for a challenging and rewarding role, with a competitive compensation package and comprehensive benefits, we encourage you to apply. Join our team today and be part of a company that is dedicated to excellence, integrity, and customer satisfaction. Apply for this job