Experienced Remote Data Entry and Live Chat Specialist for Blithequark - $35/Hour 2024 in Djibouti

Introduction to Blithequark At blithequark, we value the contributions, management, and effect of each colleague, providing opportunities for everyone to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to making a positive impact and driving innovation. Our company culture is built on the principles of collaboration, diversity, and inclusion, and we are dedicated to creating a workplace where everyone can thrive. About the Role We are seeking an experienced Remote Data Entry and Live Chat Specialist to join our team at blithequark. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. You will work closely with product and process owners, subject matter specialists, and the agile team in technology to drive the transformation and innovation of our Voice of the Customer method. Key Responsibilities Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics Work closely with the utility teams to outline, frame, and capture business needs Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone big data platform Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools Proactively identify and automate manual tasks to improve quality and efficiency Essential Qualifications Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven projects for a span of no less than 3+ years Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables Preferred Qualifications Experience working with big data ecosystems and transformational technologies Knowledge of data modeling and data architecture Experience with automation tools and testing frameworks Strong problem-solving skills and attention to detail Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our colleagues. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities for advancement. Our company culture is built on the principles of continuous learning and improvement, and we encourage our colleagues to take ownership of their careers and pursue their passions. Work Environment and Company Culture Our work environment is dynamic, collaborative, and inclusive. We value diversity and promote a culture of respect, empathy, and understanding. Our colleagues are our greatest asset, and we are committed to creating a workplace where everyone can thrive. We offer a range of benefits and perks, including flexible working arrangements, generous paid parental leave policies, and access to on-site health facilities and counseling services. Compensation, Perks, and Benefits We offer a competitive base salary, bonus incentives, and a range of benefits, including: Competitive base salaries Bonus incentives Support for financial well-being and retirement Flexible working model with hybrid, on-site, or digital arrangements depending on position and business need Generous paid parental leave policies (depending on location) Free access to on-site health facilities staffed with nurses and doctors (depending on location) Free and confidential counseling aid through our Healthy Minds program Career development and education opportunities Conclusion If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a leader in our industry, we offer a dynamic and inclusive work environment, a range of career development opportunities, and a competitive compensation package. Join our team and be part of a crew that is leading the way in customer experience and innovation. Apply now and take the first step towards an exciting and rewarding career at blithequark. Apply for this job