Experienced Remote Health Care Customer Service Representative – Delivering Exceptional Patient Experiences through Telehealth Support

Introduction to blithequark At blithequark, we are dedicated to making a positive impact in the lives of millions of people through our mission-critical services and solutions. As a leader in delivering exceptional outcomes for our clients, we are committed to fostering a culture where individuality is valued, and our associates can thrive. Our team is passionate about helping others, and we are seeking like-minded individuals to join our healthcare team as a Remote Health Care Customer Service Representative. About the Role As a Remote Health Care Customer Service Representative at blithequark, you will be part of a dynamic team that makes a difference in people's lives. You will handle telehealth-based phone calls and email inquiries, providing exceptional customer service and support to our patients. Your excellent communication skills, empathy, and problem-solving abilities will enable you to deliver comprehensive solutions to healthcare-related calls, ensuring positive experiences for our customers and clients. Key Responsibilities: Handle a steady volume of incoming calls from customers, navigating multiple systems to resolve issues efficiently Respond to email inquiries, providing timely and effective solutions to customer concerns Provide insurance verifications, benefits education, and billing support to patients Assist with prescription issues, technical challenges, and real-time support during time-sensitive situations Utilize excellent customer service skills to create positive experiences for our customers and clients Maintain punctuality and dependability, ensuring our clients' success Essential Qualifications: To be successful in this role, you will need: High school diploma, GED, or college degree Ability to successfully complete a 3-week virtual training class, with no absences High-speed internet and a distraction-free work environment Ability to type 40 words per minute with 96% accuracy Great problem-solving skills and ability to effectively multi-task Excellent communication skills and availability to work weekends Equipment provided must be hard-wired, with no Wi-Fi Preferred Qualifications: While not required, we prefer candidates with: Customer service experience, particularly in a healthcare setting Previous experience working in a call center or remote environment Familiarity with telehealth systems and healthcare terminology Ability to work in a fast-paced environment, with a strong focus on patient satisfaction Skills and Competencies: To excel in this role, you will need to possess: Strong communication and interpersonal skills Empathy and ability to understand patient concerns Problem-solving and analytical skills, with attention to detail Ability to work independently and as part of a team Adaptability and flexibility, with a willingness to learn and grow Career Growth Opportunities: At blithequark, we are committed to the growth and development of our associates. As a Remote Health Care Customer Service Representative, you will have access to: Plenty of career growth opportunities within the healthcare team Ongoing training and development programs to enhance your skills and knowledge Opportunities to work on special projects and initiatives, contributing to the success of our clients Work Environment and Company Culture: At blithequark, we value our associates and strive to create a positive and inclusive work environment. As a Remote Health Care Customer Service Representative, you will: Work from the comfort of your own home, with the flexibility to balance work and life Be part of a supportive team, with opportunities to collaborate and connect with colleagues Enjoy a culture that values individuality, diversity, and inclusion Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Pay rate of $16.50 per hour Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work Paid time off accrued after 180 days Opportunities for career growth and development How to Apply: To be considered for this exciting opportunity, please follow these steps: Apply to the role and provide your basic profile information Answer prescreen questions to ensure you meet the minimum requirements Complete a typing test to assess your skills Take a short assessment to determine your fit for the role Conclusion: If you are passionate about delivering exceptional patient experiences and making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Remote Health Care Customer Service Representative at blithequark, you will be part of a dynamic team that values individuality, diversity, and inclusion. Join us and grow with a team of people who will challenge and inspire you to be the best. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job