Experienced Remote Inbound Customer Service Representative – Delivering Exceptional Support in a Dynamic Insurance Environment at blithequark

Welcome to blithequark blithequark is a pioneering cloud platform that empowers the multi-trillion-dollar insurance economy, crafting intelligent experiences for insurers, repairers, automakers, part suppliers, and more. Our mission is to make life work seamlessly by equipping over 35,000 businesses with cutting-edge technology, ensuring drivers get back on the road and recover quickly. We're revolutionizing the industry with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of our connections, blithequark's technologies empower the people and industries that keep lives moving forward when it matters most. About the Role We're excited to offer a remote opportunity for an experienced and dedicated Remote Inbound Customer Service Representative. As a vital member of our team, you will answer inbound calls from medical providers, patients, and billing services, providing exceptional support and explaining services and claims information. This is a full-time position with hours available between 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. We offer a competitive starting wage of $18.00 per hour, with opportunities to earn more through our monthly incentive program. Key Responsibilities Respond to incoming claim calls and log data into our proprietary medical bill review system Provide clear explanations of benefits, services, and claims/reimbursement procedures to customers Interface with providers, patients, billing services, and insurance adjusters in a professional and courteous manner Utilize excellent verbal and written communication skills to resolve customer inquiries and concerns Maintain attention to detail and ability to multi-task with customer interactions and various applications Requirements To succeed in this role, you should: Be able to train and work effectively in a remote environment Have a high school diploma or equivalent Have 1-2 years of prior customer service experience Possess excellent verbal and written communication skills Have a positive attitude and a strong desire to provide outstanding customer service Be able to learn basic medical terminology and navigate various applications Have a quiet and professional work environment free from distractions, with a high-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload) What We Offer At blithequark, we're committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package. Some of the perks of working with us include: Competitive compensation and benefits, including 401K Match, Paid Time Off, and Annual Incentive Plan Performance Bonus and opportunities for career advancement Comprehensive health insurance, Adoption Assistance, and Tuition Reimbursement Wellness Programs and Stock Purchase Plan options Employee Resource Groups and a culture that celebrates diversity and inclusion Career Growth and Development We're dedicated to helping our employees grow and develop in their careers. With a clear career path and opportunities for promotional opportunities, you'll have the chance to advance and increase your earning potential. Our training programs and mentorship opportunities will help you build the skills and confidence you need to succeed in your role and beyond. Company Culture At blithequark, we're proud of our company culture, which is built on our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We believe that every employee deserves to be seen, valued, and respected, and we strive to create an environment where everyone can thrive. Our employees are our greatest asset, and we're committed to providing them with the support and resources they need to succeed. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruitment team. We can't wait to hear from you and explore how you can contribute to the blithequark team. Equal Opportunities blithequark is an equal opportunities employer, and we welcome applications from diverse candidates. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, please don't hesitate to contact us. We're committed to creating an inclusive and accessible work environment for all employees. Join Our Team At blithequark, we're shaping a world where life just works. Join our team of innovative and dedicated professionals, and be part of a company that's making a real difference in the insurance industry. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job