Experienced Remote Interviewer and Customer Service Representative - Telemed Support and Client Engagement Specialist

Introduction to blithequark At blithequark, we are pioneers in the telemedicine industry, dedicated to providing exceptional support to our clients and partners. As a leader in remote healthcare solutions, we strive to make a positive impact on people's lives. Our team is passionate about delivering high-quality services, and we are now seeking an experienced and skilled Remote Interviewer and Customer Service Representative to join our dynamic team. If you are a motivated and compassionate individual with a passion for customer service and a basic understanding of the paramedical process, we encourage you to apply for this exciting opportunity. Job Purpose and Responsibilities As a Remote Interviewer and Customer Service Representative at blithequark, you will play a vital role in supporting our Telemed team by ensuring that all incoming work is assigned and completed within the same day. Your daily duties will include answering incoming telephone calls for Telemed Interviews, field offices, agents, brokers, applicants, and clients. You will also handle complaints as needed, provide training and assistance to teammates, and participate in special projects. Your excellent communication skills, critical thinking, and ability to work compatibly as a team member will be essential in this role. Conduct interviews with clients to obtain health history and personal information for insurance applications Promote professionalism and adhere to confidentiality agreements, maintaining the highest level of customer service Support the mission statement by developing, enhancing, and promoting quality customer service through team efforts Exhibit flexibility, sensitivity, and respect, maintaining a positive working relationship with all team members Attend and participate in development programs to improve skills and knowledge, including cross-training to other positions as directed Train teammates on new tasks, mentor new employees, and answer questions on process and system functionality Maintain a professional image at all times, representing blithequark with dignity and respect Essential Qualifications To be successful in this role, you will need to possess a High School diploma or equivalent, good organizational skills, effective communication skills, and critical thinking abilities. You must be able to work compatibly as a team member with co-workers and have the ability to logically think and determine the next step to pursue. Preferred qualifications include 6 months of customer service experience and knowledge of medical terminology. Preferred Qualifications While not essential, having 6 months of customer service experience and knowledge of medical terminology will be highly advantageous in this role. If you have a background in customer service, healthcare, or a related field, you will be well-equipped to excel in this position. Skills and Competencies To succeed as a Remote Interviewer and Customer Service Representative at blithequark, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong critical thinking and problem-solving abilities Ability to work independently and as part of a team Basic understanding of the paramedical process Knowledge of medical terminology (preferred) Proficiency in computer applications, including Windows 10 or newer Ability to maintain confidentiality and handle sensitive information with discretion Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Interviewer and Customer Service Representative, you will have access to ongoing training and development programs, including cross-training to other positions. You will also have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer service. With blithequark, you can expect to: Develop your skills and knowledge in customer service, healthcare, and paramedical processes Advance your career through internal promotions and new opportunities Work with a talented team of professionals who share your passion for customer service and healthcare Enjoy a supportive and inclusive work environment that values diversity and promotes equality Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, respectful, and empowering. As a Remote Interviewer and Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. You will be part of a dynamic team that values open communication, collaboration, and mutual respect. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a hourly rate, benefits, and perks. As a Remote Interviewer and Customer Service Representative, you can expect to enjoy: A competitive hourly rate Opportunities for career advancement and professional growth Comprehensive benefits package, including health, dental, and vision insurance Flexible working hours and remote work arrangements Access to ongoing training and development programs A supportive and inclusive work environment Remote Requirements To work as a Remote Interviewer and Customer Service Representative at blithequark, you will need to meet the following remote requirements: Desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets) A second monitor will be needed prior to starting this position, if hired High-speed internet capable of being wired (cannot use Wi-Fi for this position) Headset Office or quiet place in home to work Conclusion If you are a motivated and compassionate individual with a passion for customer service and a basic understanding of the paramedical process, we encourage you to apply for this exciting opportunity to join blithequark as a Remote Interviewer and Customer Service Representative. With our commitment to career growth, learning benefits, and a positive work environment, you can expect to thrive in this role and make a meaningful contribution to our team. Apply now to take the first step towards an exciting and rewarding career with blithequark! Apply for this job