Experienced Remote Licensed Customer Service Representative – Delivering Exceptional Insurance Support and Solutions at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of customer experience (CX) solutions to global insurance clients, offering a wide range of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As one of the largest global providers of CX products, we deliver exceptional customer experiences to consumers worldwide. Our team is dedicated to supporting one of the largest insurance providers in the U.S., assisting with entry-level auto and property policies, and providing top-notch customer service to policyholders. Job Overview We are seeking a highly skilled and dedicated Remote Licensed Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you will be responsible for receiving, reviewing, and processing inbound calls from customers regarding their insurance policies. Your primary goal will be to provide exceptional customer service, answering questions, resolving issues, and ensuring that customers receive the best possible experience. While waiting for your license to be processed, you will focus on handling billing calls, and once licensed, you will take on a broader range of responsibilities, including policy modifications and other customer inquiries. Key Responsibilities Receive and respond to inbound customer calls regarding insurance policies, providing accurate and timely information and resolving issues in a professional and courteous manner Review and process customer requests, including policy changes, billing inquiries, and other related issues Utilize system tools and resources to search for answers and information, navigating complex systems and databases with ease Demonstrate active listening skills, empathy, and critical thinking to resolve complex customer issues and provide personalized solutions Collaborate with internal teams, including sales, underwriting, and claims, to ensure seamless customer experiences and resolve issues efficiently Maintain accurate records and documentation of customer interactions, ensuring compliance with regulatory requirements and company policies Essential Qualifications To be successful in this role, you must possess the following essential qualifications: Must be at least 18 years of age High school diploma or GED equivalent required Preferred 6 months to 1 year of relevant work experience in customer service or a related field Professional customer service aptitude, with a strong focus on empathy, active listening, and conflict resolution Basic conflict resolution skills, with the ability to manage emotions and show resiliency in stressful situations Open availability during hours of operation, including weekends as needed Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be considered: Previous experience in the insurance industry, with knowledge of insurance products and policies Strong technical skills, including proficiency in computer systems, data systems, and software applications Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Self-motivated and self-accountable, with a strong ability to work independently in a remote setting Skills and Competencies To excel in this role, you must possess the following skills and competencies: Professional customer service aptitude, with a strong focus on empathy, active listening, and conflict resolution Effective verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Active listening skills, with the ability to understand and respond to customer needs and concerns Critical thinking and problem-solving skills, with the ability to analyze complex issues and develop creative solutions Ability to navigate system tools and resources, including computer systems, data systems, and software applications Demonstrated ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to investing in our agents and helping them achieve a career in insurance. As a Remote Licensed Customer Service Representative, you will have the opportunity to grow within the company, develop new skills, and take on new challenges. Our comprehensive training program will provide you with the knowledge and skills necessary to succeed in this role, and our ongoing support and development opportunities will help you achieve your career goals. Work Environment and Company Culture blithequark is a global leader in the customer experience (CX) industry, with a strong focus on delivering exceptional customer experiences and building long-term relationships with our clients. Our company culture is built on a foundation of integrity, respect, and empathy, and we are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities. As a remote employee, you will be part of a dynamic and supportive team, with regular communication and feedback to ensure your success and well-being. Compensation, Perks, and Benefits As a Remote Licensed Customer Service Representative at blithequark, you can expect a competitive compensation package, including: Hourly pay rate of $15-$19 per hour Expected hours of at least 40 per week, with opportunities for overtime Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, disability insurance, health insurance, paid time off, and vision insurance Bonus opportunities and incentives for outstanding performance Opportunities for career growth and development, with ongoing training and support Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Remote Licensed Customer Service Representative role at blithequark. With our comprehensive training program, ongoing support and development opportunities, and competitive compensation package, you will have the tools and resources necessary to succeed in this role and achieve your career goals. Join our team today and become part of a dynamic and supportive community that values diversity, promotes equal opportunities, and is committed to delivering exceptional customer experiences. Apply for this job