Experienced Remote Licensed Personal Lines Insurance Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth through Innovative Solutions and Tech-Powered Innovation

Welcome to blithequark At blithequark, we're passionate about creating a people-first, inclusive culture that nurtures a genuine sense of belonging. As a forward-thinking global organization, we're committed to empowering our teams to deliver outstanding customer experiences and drive business growth through innovative solutions and tech-powered innovation. If you're looking for a career change with a company that prioritizes its people and earns awards like "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," then you're in the right place. About the Role We're seeking a highly skilled and experienced Licensed Personal Lines Insurance Customer Service Representative to join our team. As a Licensed Personal Lines Insurance Agent, you'll interface with customers via inbound/outbound calls and/or the Internet, providing customer service support and resolving routine problems and questions regarding client products and/or services. This is a remote position, offering you the flexibility to work from the comfort of your own home. Key Responsibilities Actively listen to customers and ask questions to identify their needs, providing personalized solutions and support. Advise customers on plan options, coverages, and pricing, ensuring they have a comprehensive understanding of our products and services. Process new and/or amended enrollments, ensuring seamless and efficient customer experiences. Deliver expert customer experiences, providing timely and effective resolutions to customer inquiries and concerns. Collaborate with internal teams to ensure our clients' customers enjoy authentic and exceptional experiences. Qualifications and Requirements To be successful in this role, you'll need to possess the following qualifications and skills: An active Personal Lines resident license to sell insurance. 1+ years of customer service experience, with a proven track record of delivering exceptional customer experiences. High school diploma or GED, with a strong foundation in communication and problem-solving skills. Proficiency in fast-paced multi-tasking, with the ability to prioritize tasks and manage multiple customer interactions simultaneously. Eagerness to learn new technologies and adapt to changing business needs. A passion for helping others, with a patient and empathetic nature. Ability to pass a background check and meet the requirements for working in a remote environment. Must reside in the United States or have a valid U.S. address for residence. Essential Skills and Competencies In addition to the qualifications and requirements listed above, you'll need to possess the following essential skills and competencies: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. Strong problem-solving and analytical skills, with the ability to resolve complex customer inquiries and concerns. Ability to work in a fast-paced environment, with a high level of adaptability and flexibility. Strong technical skills, with proficiency in computer systems, software applications, and technology platforms. Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. Career Growth and Development Opportunities At blithequark, we're committed to investing in our people and providing opportunities for career growth and development. As a Licensed Personal Lines Insurance Agent, you'll have access to a range of training and development programs, including: FREE Learning and Leadership Development programs, designed to help you develop new skills and advance your career. Mentorship programs, providing you with guidance and support from experienced professionals. Opportunities for career advancement, with a strong focus on promoting from within. A range of networking opportunities, including organized groups and events focused on topics such as diversity, equity, and inclusion. Compensation and Benefits As a Licensed Personal Lines Insurance Agent at blithequark, you'll be eligible for a range of compensation and benefits, including: Competitive pay rate, with opportunities for bonuses and incentives. Paid training and development programs, designed to help you succeed in your role. Lucrative employee referral bonus opportunities, recognizing your contributions to our team's growth and success. Comprehensive benefits package, including medical, dental, and vision insurance, 401K with company match, and paid PTO and holidays. A range of perks and benefits, including health and wellness programs, celebrations, and recognition events. Our Culture and Values At blithequark, we're proud of our people-first culture and our commitment to creating a workplace that's inclusive, diverse, and empowering. Our values include: A focus on people, recognizing the importance of our teams and their contributions to our success. A commitment to innovation, driving business growth and delivering exceptional customer experiences through tech-powered innovation. A passion for diversity, equity, and inclusion, recognizing the value of different perspectives and experiences. A focus on community, recognizing the importance of giving back and making a positive impact on the world around us. Join Our Team If you're looking for a career change with a company that prioritizes its people and is committed to delivering exceptional customer experiences, then we want to hear from you. Apply today to join our team of talented and passionate professionals, and discover why blithequark is the employer of choice for over 440,000 game-changers around the globe. Equal Opportunities blithequark is an equal opportunity employer, committed to creating a workplace that's inclusive and diverse. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. How to Apply To apply for this role, please submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job