Experienced Remote Manager for OSP Customer Care Service Team – Leading Office of Sponsored Programs with Exceptional Customer Service and Team Management Skills

Welcome to blithequark At blithequark, we are dedicated to fostering a culture of excellence, innovation, and customer satisfaction. As a leader in the industry, we recognize the importance of providing top-notch service to our clients and stakeholders. Our Office of Sponsored Programs (OSP) plays a vital role in this mission, and we are seeking an experienced Remote Manager to lead our OSP Customer Care Service Team. If you are a motivated and results-driven professional with a passion for customer service and team management, we encourage you to apply for this exciting opportunity. About the Role The Remote Manager for the OSP Customer Care Service Team will be responsible for overseeing the daily operations of the team, ensuring high-quality customer service, and driving improvements in service delivery. This is a unique opportunity to join a dynamic team and contribute to the success of blithequark. As a remote manager, you will have the flexibility to work from anywhere, while still being an integral part of our team. Key Responsibilities Oversee the daily operations of the OSP Customer Care Service Team, ensuring seamless service delivery and high customer satisfaction. Manage and mentor team members to ensure they have the skills and knowledge necessary to provide exceptional customer service. Develop and implement strategies to improve service delivery, customer satisfaction, and team performance. Analyze service metrics and identify areas for improvement, implementing changes as needed. Serve as a point of escalation for complex customer inquiries, resolving issues in a timely and professional manner. Collaborate with other departments to resolve issues, enhance customer experience, and promote a culture of excellence. Conduct training sessions for team members on policies and procedures related to sponsored programs, ensuring they are up-to-date and compliant. Requirements To be successful in this role, you will need to have: A Bachelor's degree in a relevant field or equivalent experience. Proven experience in customer service management, preferably in an academic or research environment. Strong leadership and team management skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders. Ability to analyze data and metrics to drive improvements in service delivery, with a focus on continuous improvement. Nice-to-Haves While not essential, the following skills and experience would be advantageous: Experience with grant management and sponsored programs, with a deep understanding of the complexities and challenges involved. Familiarity with compliance regulations related to research funding, with the ability to ensure adherence to relevant laws and regulations. Knowledge of customer relationship management (CRM) systems, with the ability to leverage technology to enhance customer experience and improve service delivery. What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for growth and development. As a Remote Manager for the OSP Customer Care Service Team, you can expect: Flexible work options, including remote work, to ensure a healthy work-life balance. Professional development opportunities, with access to training, mentoring, and career advancement opportunities. Health and wellness programs, with a focus on promoting physical and mental well-being. A competitive compensation package, with a range of benefits and perks to recognize and reward your contributions. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Remote Manager for the OSP Customer Care Service Team, you will have access to a range of opportunities, including: Leadership development programs, with a focus on building your skills and expertise as a manager and leader. Cross-functional training, with the opportunity to learn from other departments and teams. Networking opportunities, with the chance to build relationships with colleagues and industry professionals. Performance-based promotions, with the opportunity to advance your career and take on new challenges. Our Culture At blithequark, we are proud of our culture of excellence, innovation, and customer satisfaction. We believe in fostering a supportive and inclusive work environment, where employees feel valued, respected, and empowered to contribute. As a Remote Manager for the OSP Customer Care Service Team, you will be part of a dynamic and collaborative team, with a shared commitment to delivering exceptional customer service and driving business success. Work Environment As a remote manager, you will have the flexibility to work from anywhere, while still being an integral part of our team. You will have access to a range of tools and technologies, including video conferencing software, project management tools, and collaboration platforms. You will also have regular check-ins with your team and stakeholders, to ensure seamless communication and coordination. How to Apply If you are a motivated and results-driven professional, with a passion for customer service and team management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Join Our Team At blithequark, we are committed to building a talented and diverse team, with a shared commitment to excellence, innovation, and customer satisfaction. If you are looking for a challenging and rewarding role, with opportunities for growth and development, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and collaborative environment, where you can make a real difference and contribute to the success of blithequark. Apply for this job