Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Introduction to blithequark At blithequark, we understand the importance of finding the "right fit" for our clients, ensuring their plans and operations meet the highest standards of the legal and regulatory environment. With extensive knowledge in this area, we provide our clients with innovative strategies for maximizing contributions and asset accumulation. As a leader in our industry, blithequark is committed to delivering exceptional service and building lasting relationships with our clients. We are now seeking an experienced Remote Online Chat Specialist to join our team, providing top-notch support to our clients and promoting our products and services. Job Overview As a Remote Online Chat Specialist at blithequark, you will play a vital role in our customer service team, responding to incoming live chats, evaluating customer interactions, and providing administrative support. This is a remote position, allowing you to work from the comfort of your own home, and we are looking for a highly motivated and organized individual who can consistently achieve established standards and project a positive and professional image. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate, ensuring seamless resolution and high customer satisfaction Build relationships with new customers to better understand and achieve their needs, promoting interest in blithequark's products and services Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, utilizing excellent communication skills and strong telephone etiquette Consistently achieve established standards of the position, continually portraying and projecting a positive and professional image Provide administrative support to the customer service team, including assisting with overflow work and other duties as needed Utilize CRM tools to manage customer interactions and maintain accurate records Adapt to different personalities and manage multiple tasks at once, prioritizing tasks to meet deadlines and achieve goals Qualifications and Requirements To be successful in this role, you will need to possess the following qualifications and skills: High school diploma or equivalent Experience in customer service, preferably in a remote or online environment Strong telephone etiquette and excellent communication skills, both written and verbal Familiarity with CRM tools and ability to learn new software and systems Ability to manage multiple tasks at once, prioritize tasks, and meet deadlines Ability to adapt to different personalities and work in a fast-paced environment Strong problem-solving skills and ability to think critically Preferred Qualifications Previous experience in a remote online chat specialist role or similar position Knowledge of the legal and regulatory environment and experience working with clients in this area Experience with customer service software and technology, including live chat tools and CRM systems Strong technical skills and ability to troubleshoot common technical issues Bilingual or multilingual skills, with ability to communicate with clients in multiple languages Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Remote Online Chat Specialist, you will have opportunities to develop your skills and knowledge, take on new challenges, and advance your career. We offer ongoing training and support, as well as opportunities for professional development and advancement. Work Environment and Company Culture blithequark is a dynamic and innovative company, committed to delivering exceptional service and building lasting relationships with our clients. Our company culture is built on values of integrity, respect, and excellence, and we are looking for individuals who share these values and are passionate about delivering exceptional customer service. As a remote employee, you will be part of a virtual team, working collaboratively with colleagues across the country to achieve our goals. Compensation and Benefits blithequark offers a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a flexible work environment, allowing you to work from the comfort of your own home and balance your work and personal life. How to Apply If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Conclusion Join blithequark as a Remote Online Chat Specialist and become part of a dynamic and innovative team, committed to delivering exceptional customer service and building lasting relationships with our clients. With opportunities for career growth and development, a competitive compensation package, and a flexible work environment, this is an exciting opportunity for individuals who are passionate about customer service and want to make a difference. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job