Experienced Remote Online Chat Specialist – Customer Service and Relationship Building Expert

Welcome to blithequark At blithequark, we understand the importance of finding the "right fit" for our team, and we take great care in selecting individuals who share our passion for delivering exceptional customer experiences. With our extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the necessary requirements. We leverage this knowledge to provide our clients with innovative ideas and strategies for maximizing plan contributions and asset accumulation. As a leader in our industry, we are committed to fostering a culture of excellence, integrity, and customer satisfaction. Job Description We are seeking an experienced Remote Online Chat Specialist to join our team at blithequark. As a Remote Online Chat Specialist, you will play a vital role in providing top-notch customer service, responding to customer inquiries, and promoting our products and services. If you are a highly motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary, ensuring seamless resolution and customer satisfaction Develop relationships with new customers to better understand and achieve their needs, providing personalized support and guidance Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, utilizing your knowledge of our products and services Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and providing valuable solutions to customers Consistently achieve established standards of the position, demonstrating a commitment to excellence and continuous improvement Portray and project a positive and professional image, maintaining a high level of customer satisfaction and loyalty Provide administrative support to the customer service team, assisting with overflow work and other duties as needed Work collaboratively with the team to achieve shared goals and objectives, contributing to a positive and productive work environment Essential Qualifications High school diploma or equivalent required Experience in customer service, preferably in a remote or online environment Strong telephone etiquette and excellent communication skills, both written and verbal Familiarity with CRM tools and technology, with the ability to learn and adapt to new systems Ability to manage multiple tasks at once, prioritizing and organizing work effectively Ability to adapt to different personalities, communicating effectively with customers and colleagues Preferred Qualifications Previous experience in a chat support or online customer service role Knowledge of blithequark's products and services, or similar industry experience Experience with remote work, demonstrating self-motivation and discipline Strong problem-solving skills, with the ability to think critically and creatively Excellent time management and organizational skills, with the ability to meet deadlines and achieve goals Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Excellent problem-solving and conflict resolution skills, with the ability to think critically and creatively Ability to work independently and as part of a team, demonstrating flexibility and adaptability Strong technical skills, with the ability to learn and adapt to new systems and technology Commitment to continuous learning and professional development, staying up-to-date with industry trends and best practices Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Online Chat Specialist, you will have access to ongoing training and development opportunities, including: Comprehensive onboarding program, providing a thorough introduction to our products, services, and systems Ongoing coaching and feedback, supporting your continued growth and development Opportunities for career advancement, with a clear path for professional growth and development Access to industry-leading training and development programs, enhancing your skills and knowledge Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Online Chat Specialist, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. Our company culture is built on the values of excellence, integrity, and customer satisfaction, and we are committed to fostering a culture of inclusivity, diversity, and respect. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range that reflects your experience and qualifications. In addition to your salary, you will be eligible for a range of perks and benefits, including: Comprehensive health and dental benefits, supporting your physical and mental well-being Generous paid time off, including vacation, sick leave, and holidays Opportunities for professional development and growth, including training and education programs Flexible work arrangements, including remote work options and flexible scheduling Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will be part of a dynamic and supportive team, committed to excellence and customer satisfaction. Apply now to join our team and take the first step in your career with blithequark. To apply, please visit our website and submit your application, including your resume and a cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply for this job