**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in ensuring our customers receive the highest level of service, expertise, and support. If you're passionate about delivering outstanding customer experiences, have a keen eye for detail, and are eager to learn and grow, we want to hear from you! **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is committed to delivering exceptional customer experiences, driving business excellence, and achieving financial returns through our Quality-oriented culture and day-to-day application of Quality science. We're proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all individuals. **Key Responsibilities** As an Experienced Retail Customer Service Associate, you'll be responsible for: * Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Providing expert knowledge in print, signs & graphics, and shipping product lines, and recommending appropriate arenaflex products and services * Taking complex customer orders using order systems and providing accurate pricing information * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents * Maintaining a safe, clean, and orderly retail store environment * Ensuring confidentiality of customer data and careful handling of documents, media, and packages * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Previous experience in a retail or customer service environment * Knowledge of print, signs & graphics, and shipping product lines * Experience with Point of Sale terminals (POS) and financial transactions * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As an Experienced Retail Customer Service Associate, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that values and respects all individuals * Competitive compensation and benefits package * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. As an Experienced Retail Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business excellence. Our company culture is built on the principles of Quality, Respect, and Excellence, and we're committed to creating a work environment that's inclusive, diverse, and supportive. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're passionate about delivering exceptional customer experiences, have a keen eye for detail, and are eager to learn and grow, we want to hear from you! Apply now by submitting your resume and cover letter to our online application system. We can't wait to hear from you! Apply Job! Apply for this job