**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in the retail industry. As an Experienced Retail Customer Service Associate, you will be the face of our company, working closely with customers to understand their needs and provide tailored solutions. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow, we want to hear from you! **About arenaflex** arenaflex is a leading provider of retail services, specializing in print, signs & graphics, and shipping solutions. Our team is committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We strive to create a work environment that is inclusive, supportive, and empowering, where our team members can grow and thrive. **Key Responsibilities** As an Experienced Retail Customer Service Associate, you will be responsible for: * Delivering exceptional customer experiences by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Providing customer expertise in printing, signs and graphics, and shipping product lines and recommending appropriate arenaflex products and services * Taking complex customer orders using order systems and providing accurate pricing information * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents * Maintaining a safe, clean, and orderly retail store * Ensuring confidentiality of customer data and careful handling of documents, media, and packages * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience in retail customer service or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Experience working in a retail environment with a focus on customer service * Knowledge of print, signs and graphics, and shipping product lines and services * Familiarity with Point of Sale terminals and financial transactions * Ability to work in a team environment and provide training to other team members * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines * Strong attention to detail and organizational skills * Ability to work effectively in a team environment and provide training to other team members * Strong customer service skills and ability to deliver exceptional customer experiences * Familiarity with Quality concepts and principles **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our team members and providing opportunities for growth and development. As an Experienced Retail Customer Service Associate, you will have the opportunity to: * Develop your skills and knowledge in print, signs and graphics, and shipping product lines and services * Participate in training programs and workshops to enhance your customer service and problem-solving skills * Collaborate with other team members to achieve business objectives and improve customer experiences * Take on additional responsibilities and contribute to the growth and success of the company * Access to ongoing training and development opportunities to enhance your skills and knowledge **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences and providing top-notch services in the retail industry. As an Experienced Retail Customer Service Associate, you will be part of a dynamic and fast-paced team that is dedicated to excellence and customer satisfaction. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to ongoing training and development opportunities * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply Job! Apply for this job