Experienced Sales Support and Services Manager for Customer Experience Enhancement – Full Time Remote Opportunity with blithequark

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a leader in the private industry, we strive to create a work environment that is inclusive, dynamic, and supportive. Our commitment to innovation and excellence has earned us a reputation as a premier destination for talented professionals seeking challenging and rewarding careers. If you are a motivated and experienced sales support and services manager looking to join a team of dedicated professionals, we invite you to explore this exciting opportunity with blithequark. Job Overview We are seeking a highly skilled and experienced Sales Support and Services Manager to join our team at blithequark. As a key member of our sales support team, you will be responsible for providing guidance and mentorship to our sales teams, ensuring that they have the resources and support needed to deliver exceptional customer experiences. You will play a critical role in implementing and coordinating our sales strategies, both on-site and remotely, and will work closely with our sales and marketing teams to drive business growth and development. Key Responsibilities Lead multiple areas of the operation, including business bases on blithequark property, virtually, and on board blithequark cruise line, ensuring that the infrastructure and resources are effectively managed. Provide guidance and mentorship to the operations team, empowering them to achieve elevated levels of service for both cast members and guests. Clearly communicate team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency. Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy, ensuring that marketing materials and production elements align with this objective. Implement key projects while fostering a positive approach to change management among cast members in a dynamic, high-paced workplace with evolving needs. Collaborate with leaders from non-operations departments to provide valuable input and guidance to the sales and lead generation team working within the business operation, including blithequark partners and blithequark advisors, to ensure that training and development initiatives are in sync with performance feedback. Manage and coordinate blithequark's presence on board blithequark cruise line, including transportation logistics, guest communication, and integration with the cruise line's operations. Oversee virtual event productions, ensuring seamless communication and integration of virtual sales activities, while also optimizing the use of technology for training and development purposes. Collaborate with operations teams at blithequark resorts to align sales strategies, infrastructure requirements, and guest experience enhancements. Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across multiple locations. Collaborate with production teams to create effective marketing materials that support sales efforts and enhance the guest experience. Essential Qualifications 2+ years of experience supporting outreach team operations. Understanding of the sales cycle, including customer engagement and conversion process. Understanding of labor and scheduling functionality critical for managing operational resources. Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction. Ability to lead and direct cast performance and drive operational improvements. Commitment to diversity and fostering an inclusive workplace. Ability to collaborate with partners and provide solutions that align key objectives and support dynamic processes. Proficiency in targeting and managing projects and deadlines in a dynamic and constantly evolving environment. Proficiency in working with presentations before groups. Advanced proficiency in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint. Available to travel and work on board blithequark cruise line. Ability to be flexible with work schedule, including evenings, weekends, and holidays. Preferred Qualifications 2+ years of experience as a Guest Experience Manager. Knowledge of blithequark policies and procedures. Workforce management experience. Experience with continuous improvement processes. Experience in managing vendor relationships. Proficiency in using software like Avaya/Telecom and customer relationship management (CRM) programs. Experience with IT systems to schedule virtual show meetings. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including leadership development, sales and marketing training, and operational management. Our goal is to provide our employees with the skills and knowledge needed to succeed in their roles and to advance their careers within the company. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive. We believe in fostering a culture of collaboration, innovation, and creativity, and we encourage our employees to think outside the box and to come up with new and innovative solutions to challenges. We also believe in recognizing and rewarding our employees for their hard work and contributions to the company, and we offer a range of benefits and perks to show our appreciation for their dedication and commitment. Compensation and Benefits We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including discounts on blithequark products and services, free or discounted admission to blithequark theme parks and resorts, and access to exclusive employee events and activities. Conclusion If you are a motivated and experienced sales support and services manager looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. With its rich history, commitment to innovation, and dedication to customer satisfaction, blithequark is the perfect place to build a rewarding and successful career. Don't miss out on this chance to join our team and contribute to the magic of blithequark. Apply now and take the first step towards an exciting and fulfilling career with blithequark! Apply for this job