**Experienced Sales Support Specialist – Web Chat & Social Media Engagement for Mobility Scooters at arenaflex**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic and supportive team environment? If so, we invite you to join arenaflex as a Sales Support Specialist, where you'll play a vital role in driving sales and enhancing the customer experience across multiple platforms. **About arenaflex** arenaflex is a leading provider of innovative mobility solutions, dedicated to empowering individuals with the freedom to live life to the fullest. Our mission is to deliver exceptional products and services that exceed customer expectations, and we're seeking a talented Sales Support Specialist to join our team. With a focus on customer satisfaction and a commitment to excellence, arenaflex offers a unique and rewarding work environment that fosters growth, collaboration, and innovation. **Job Summary** As a Sales Support Specialist at arenaflex, you'll be responsible for responding to web inquiries through chat, engaging with customers in SMS sales conversations, and managing email correspondence. You'll also actively participate in responding to social media posts, enhancing our online presence and customer engagement. This role requires strong communication and writing skills, as well as a proactive attitude and the ability to multitask. If you're a customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply. **Key Responsibilities** * Respond to web inquiries through chat, providing timely and accurate information to customers * Engage with customers in SMS sales conversations, building relationships and driving sales * Manage email correspondence, ensuring prompt and professional responses to customer inquiries * Respond to social media posts, enhancing our online presence and customer engagement * Collaborate with the Sales Manager to support various administrative tasks, such as data entry and reporting * Provide phone sales assistance, addressing customer inquiries and concerns * Participate in sales initiatives and promotions, driving sales and revenue growth * Maintain accurate records and reports, ensuring data integrity and compliance **Essential Qualifications** * Strong communication and writing skills, with the ability to articulate complex information in a clear and concise manner * Proficient typing skills, with a minimum of 40 words per minute * Ability to learn and quickly adapt to new systems, processes, and technologies * Proactive attitude, with a focus on delivering exceptional customer service and driving sales growth * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously **Preferred Qualifications** * Experience in sales or customer service, with a focus on web chat and social media engagement * Familiarity with CRM software and other sales tools, such as Salesforce or HubSpot * Knowledge of mobility scooters and related products, with a passion for delivering exceptional customer service * Certification in sales or customer service, such as the Certified Sales Professional (CSP) or Certified Customer Service Representative (CCSR) * Experience working in a team environment, with a focus on collaboration and communication **Skills and Competencies** * Strong communication and writing skills, with the ability to articulate complex information in a clear and concise manner * Proficient typing skills, with a minimum of 40 words per minute * Ability to learn and quickly adapt to new systems, processes, and technologies * Proactive attitude, with a focus on delivering exceptional customer service and driving sales growth * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Strong analytical skills, with the ability to interpret data and develop insights to drive sales growth * Ability to work independently, with a focus on self-motivation and accountability **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program, designed to equip you with the skills and knowledge necessary to succeed in your role * Opportunities for career growth and advancement, with a focus on promoting from within * Access to industry-leading tools and technologies, including CRM software and other sales tools * Collaborative and supportive team environment, with a focus on teamwork and communication * Recognition and rewards for outstanding performance, including bonuses and promotions **Work Environment and Company Culture** * arenaflex offers a dynamic and supportive work environment, with a focus on teamwork and collaboration * Our office building features a range of amenities, including a fitness center, cafeteria, and on-site parking * arenaflex is committed to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment * Opportunities for professional development and growth, with a focus on promoting from within * Recognition and rewards for outstanding performance, including bonuses and promotions **Compensation, Perks, and Benefits** * Hourly wage plus bonuses, with opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan, with a company match * Paid time off, including vacation and sick leave * Access to industry-leading tools and technologies, including CRM software and other sales tools * Collaborative and supportive team environment, with a focus on teamwork and communication **How to Apply** If you're a customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the Sales Support Specialist role at arenaflex. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you! Apply for this job