**Experienced Senior Customer Service Representative – Remote Work Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a strong desire to grow your career in a leading financial institution? Look no further! blithequark is seeking an experienced Senior Customer Service Representative to join our team in the Uncertainties (Guardian and Trust Administrations) – Returned Proclamations group within our Wealth and Speculation Management division. **About blithequark** blithequark is a leading financial organization that provides a wide range of financial services to individuals, businesses, and institutions. As a company, we are committed to delivering exceptional customer experiences, fostering a culture of innovation, and promoting a work environment that values diversity, equity, and inclusion. Our team is dedicated to helping our customers achieve their financial goals, and we are seeking talented individuals who share our passion for delivering outstanding customer service. **Job Summary** As a Senior Customer Service Representative, you will play a critical role in supporting the execution of less experienced Client care Agents, new or upgraded services, and procedural changes, while ensuring the overall effectiveness of the group. You will provide input and present plans to improve or implement processes and tools with a focus on customer support. You will also perform complex customer service tasks, provide topic expertise and translation of methodology to less experienced Client assistance Agents, and provide guidance to meet defined efficiency and execution objectives. **Key Responsibilities** * Support the execution of less experienced Client care Agents, new or upgraded services, and procedural changes, and the general effectiveness of the group * Provide input and present plans to improve or implement processes and tools with a focus on customer support * Perform complex customer service tasks * Provide topic expertise and translation of methodology to less experienced Client assistance Agents and provide guidance to meet defined efficiency and execution objectives * Collaborate with the quick group and communicate with different offices * Suggest areas requiring improvement * Connect with internal and external clients * Handle incoming and active calls to clients * Utilize various systems to research and resolve issues with client addresses on proclamations **Required Capabilities** * 4 years of customer service, financial services, or contact center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * Strong customer service skills * Ability to work in a fast-paced environment * Successful organizational, multitasking, and prioritization skills * Excellent verbal, written, and interpersonal skills * Intermediate Microsoft Office skills * Microsoft Access skills * Ability to navigate multiple computer systems, applications, and use search tools to find information **Preferred Capabilities** * Bachelor's degree in a related field * Experience working in a remote or virtual environment * Familiarity with financial services or products * Experience working with customers in a high-volume, fast-paced environment * Strong analytical and problem-solving skills * Ability to work independently and as part of a team **Benefits of Working at blithequark** As a leading financial organization, blithequark offers a comprehensive range of benefits to its employees. Some of the benefits we offer include: * **Healthcare Benefits**: blithequark offers clinical, dental, and vision protection coverage for employees and their qualified dependents. This coverage often includes options for medical care, prescription drug coverage, and other clinical benefits. * **Retirement Savings Plans**: blithequark regularly offers retirement savings plans, such as a 401(k) plan, where employees can contribute a portion of their salary on a pre-tax basis for retirement savings. The organization may also offer a matching contribution to encourage employee participation. * **Employee Stock Purchase Plan (ESPP)**: Qualified employees may have the opportunity to purchase blithequark stock at a discounted price through an ESPP. * **Paid Time Off (PTO)**: This includes vacation days, holidays, and sick leave. The amount of PTO provided may vary based on factors such as tenure and position within the organization. * **Life Insurance and Disability Benefits**: blithequark frequently provides life insurance coverage and disability benefits to employees, helping to protect their financial well-being in the event of unexpected events. * **Employee Assistance Program (EAP)**: EAP services may include counseling, referrals, and other resources to help employees' mental and physical health. * **Education Assistance**: blithequark may offer education assistance or repayment for employees pursuing further education or career-related courses to help their career advancement. * **Employee Discounts**: Employees may receive discounts on various blithequark financial products and services, such as bank accounts, loans, and credit cards. * **Health Initiatives**: blithequark may offer health initiatives, such as fitness programs, smoking cessation support, and health screenings to promote employee well-being. * **Career Advancement Opportunities**: blithequark promotes internal career growth and may offer training programs, mentorship opportunities, and resources for professional development. **Compensation and Perks** The salary for this position is competitive and based on experience. In addition to a comprehensive benefits package, employees at blithequark enjoy a range of perks, including flexible work arrangements, professional development opportunities, and a dynamic work environment. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Now! For more job opportunities at blithequark, please click here! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion, and we strive to provide a work environment that is free from discrimination and harassment. Apply for this job