**Experienced Senior Director, Customer Success – Driving Business Growth and Customer Satisfaction at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, innovative environment where every voice is heard? Look no further than blithequark, a leading provider of cutting-edge solutions that empower businesses to become more connected and intelligent. **About blithequark** At blithequark, we're committed to helping our customers achieve a unique advantage through seamless connection, actionable intelligence, and scalable growth. Our Conga Advantage Platform is a game-changer, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. With a unified data model and purpose-built AI, we help companies like yours achieve remarkable results. **Our Culture** Our approach is grounded in the blithequark Way, a framework that encapsulates our values and drives everything we do as an organization. From hiring to decision-making and product development to colleague programs, our culture is built on collaboration, innovation, and a passion for delivering exceptional results. We're a vibrant community where every voice is heard, and every colleague has the opportunity to thrive. **Job Summary** We're seeking an experienced Senior Director, Customer Success to join our team. As a key member of our Customer Success organization, you'll be responsible for driving business growth and customer satisfaction through strategic leadership, customer advocacy, and team development. If you're a seasoned professional with a proven track record of success in Enterprise B2B SaaS Customer Success, we want to hear from you. **Key Responsibilities** * Lead a team of Customer Success Managers to drive business growth and customer satisfaction through strategic leadership, customer advocacy, and team development * Develop and execute customer success strategies to drive retention, expansion, and advocacy * Collaborate with cross-functional teams to identify and mitigate customer risk, improve health and sentiment, and drive positive customer outcomes * Develop and maintain deep relationships with customers to understand their business needs and goals * Stay up-to-date with industry trends, emerging technologies, and best practices in customer success * Lead by example, demonstrating a passion for customer advocacy, leadership, and team development * Develop and maintain a deep understanding of business strategy, revenue, and capacity models to ensure the Customer Success team is operating with efficiency and in line with company goals **Essential Qualifications** * 15+ years of Enterprise B2B SaaS Customer Success experience, owning accountability for large Enterprise & Strategic-level book of business * Proven track record of customer retention and expansion * Experience driving consistent CS methodology and execution across all CS leaders and individual contributors * Deep understanding of business strategy, revenue, and capacity models to ensure the Customer Success team is operating with efficiency and in line with company goals * Strong technical background and acumen, with in-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes, and IT project management fundamentals * Salesforce and/or Conga product experience a plus **Preferred Qualifications** * Industry-specific experience in manufacturing, healthcare, financial services, or Technology * Data-driven decision making, with experience using data to explain why and how to improve for the future and collaborate cross-functionally to bring others along in the journey * Strong communication and interpersonal skills, with ability to effectively and clearly articulate complex concepts and technical information to both technical and non-technical stakeholders * Problem-solving and proactive mindset, with ability to delve into the details and operational tactics while engaging on the big picture or overall strategy to drive positive customer outcomes * Leadership or mentorship experience, with ability to lead with both clarity and care, and create momentum and trust with colleagues and customers **What We Offer** * Competitive compensation and benefits package * Opportunity to work with a leading provider of cutting-edge solutions that empower businesses to become more connected and intelligent * Collaborative and innovative work environment where every voice is heard * Professional development opportunities to help you grow and succeed in your career * Flexible work options and a full range of benefits, including medical and dental insurance **How to Apply** If you're a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Apply for this job