Experienced Senior Manager of Social Media Customer Support for Remote Part-Time Opportunities at blithequark - Leading Web and Cloud Application Development

Introduction to blithequark blithequark is a renowned multinational mass media and entertainment conglomerate, headquartered in the United States. With a rich history of innovation and excellence, blithequark has established itself as a leader in the entertainment industry, providing top-notch content and experiences to audiences worldwide. As a company, blithequark values creativity, diversity, and inclusivity, fostering a work environment that encourages collaboration, growth, and development. At blithequark, we are committed to delivering exceptional customer experiences, and we are seeking a talented Senior Manager of Social Media Customer Support to join our team. About the Role We are looking for an accomplished Senior Manager of Social Media Customer Support to lead our social media customer support team. As a Senior Manager, you will be responsible for developing and operationalizing our social media support strategy, guiding cross-functional teams, and driving business results through online engagement. You will be the primary point of contact for our social media customer support team, ensuring that our customers receive exceptional support and service. If you have a passion for social media, customer service, and leadership, we encourage you to apply for this exciting opportunity. Key Responsibilities Develop and operationalize our social media support strategy, including setting team vision, creating key metrics, planning agile processes, and setting and achieving team objectives across all brand verticals. Lead a team of leaders and individual contributors on a daily basis, while directing our social media support strategy and execution across a global footprint. Proactively identify shortcomings and gaps in current social support ideal models and drive initiatives to improve operational workflows and the customer experience. Collaborate with senior leaders cross-functionally to work towards a unified customer experience, while supporting the broader objectives as they relate to social media procedures for all blithequark brands. Work with partners to ensure the development and approval of strategy and content for global social teams, ensuring each brand is being represented with a suitable tone and voice. Lead and guide go-to-market launches and product launches, working closely with all partners and cross-functional teams, ensuring social presence is properly addressed and supported. Support incident management needs during high-impact situations, serving as the point of contact for executive briefings, while directing social response, working closely with Leader, PR, and Legal direction. Essential Qualifications BS/BA degree or equivalent professional experience. 2+ years of experience managing a team, ability to empower and develop colleagues, it is a plus to lead leaders. 4+ years of experience in social media or online community management, demonstrated ability to drive business results through online activity. Experience with social media in the executive stages, e.g., Salesforce (Service Cloud), Falcon, Hootsuite, Listenfirst, Qualtrics, Sprinklr. A proven track record of creating and operationalizing innovative online social projects. High intuitive understanding of Twitter, Facebook, Instagram, and AppFollow or more. Demonstrated understanding of which metrics and tools help improve the customer experience through social channels. Display a high ability to bear setting changing and interruptions while staying useful and able to give effective direction. Preferred Qualifications Outstanding written and verbal communication skills. Experience with technology, entertainment, and dividing consumer audiences. Ability to work collaboratively with cross-functional teams. Value accountability and take ownership from start to finish. Approach challenges head-on with a positive and driven attitude. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Manager of Social Media Customer Support, you will have access to a range of training and development opportunities, including leadership development programs, social media training, and industry conferences. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity. Work Environment and Company Culture blithequark is a dynamic and innovative company that values creativity, diversity, and inclusivity. Our work environment is collaborative and supportive, with a focus on delivering exceptional customer experiences. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package. If you are looking for a company that values its employees and offers a positive and supportive work environment, we encourage you to apply for this exciting opportunity. Compensation, Perks, and Benefits blithequark offers a competitive salary and benefits package, including flexible working hours, remote work options, and a comprehensive benefits package. As a Senior Manager of Social Media Customer Support, you can expect a salary range of $25-$35 per hour, depending on experience. We also offer a range of perks, including access to exclusive events, discounts on blithequark products and services, and a generous bonus scheme. Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Senior Manager of Social Media Customer Support at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a range of training and development opportunities, a competitive salary and benefits package, and a positive and supportive work environment. Don't miss out on this opportunity to join a dynamic and innovative company that values its employees and offers a range of benefits and perks. Apply now to become a part of the blithequark team! USA Job Market Trends The USA job market is constantly evolving, with new trends and opportunities emerging all the time. Some of the current trends in the USA job market include: Remote work and hybrid models: The COVID-19 pandemic has led to a significant increase in remote work and flexible work arrangements. Technology and digital skills: The demand for technology-related skills, such as coding, data analysis, and digital marketing, is continuously high. Healthcare and biotechnology: The pandemic has highlighted the importance of the healthcare sector, with a growing demand for roles related to healthcare, pharmaceuticals, biotechnology, and medical research. Renevable energy and sustainability: There is a growing interest in renewable energy and sustainability practices, with a increasing demand for jobs in areas such as clean energy, environmental conservation, and green technology. 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Gig economy and freelancing: The gig economy continues to grow, with opportunities for individuals to work as freelancers, consultants, and independent contractors in various industries. These are just a few of the current trends in the USA job market. At blithequark, we are committed to staying ahead of the curve and offering our employees the opportunities and support they need to succeed in a rapidly changing job market. Apply for this job