**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep the myColorado application running smoothly. **About blithequark** blithequark is a dynamic and innovative organization dedicated to delivering cutting-edge solutions in the technology industry. Our team is comprised of talented individuals who share a passion for technology and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative team that values teamwork, open communication, and continuous learning. **Job Summary** We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you will provide Tier I support and customer assistance for the myColorado mobile application, troubleshoot issues, and employ incident management procedures to ensure seamless customer experiences. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for the myColorado mobile application, responding to customer inquiries, and resolving issues in a timely and professional manner. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models. * Installing the myColorado software on supported devices following defined procedures, processes, and methods. * Employing Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution. * Collaborating with cross-functional teams to resolve complex issues and improve overall customer satisfaction. * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. **Minimum Qualifications** To be considered for this role, you must possess: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** Additional relevant experience or education may be substituted for the required qualifications on a year-for-year basis. Training or certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse mobile device makes and models **Skills and Competencies** To succeed in this role, you must possess: * Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management. * Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions. * Proficiency in using diagnostic tools and knowledge of diverse mobile device makes and models. * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports. **Career Growth Opportunities and Learning Benefits** As a Service Desk Specialist/Live Chat Agent at blithequark, you will have opportunities to: * Develop your technical skills and knowledge through ongoing training and professional development programs. * Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction. * Participate in project-based initiatives to drive business growth and innovation. * Receive regular feedback and coaching to support your career growth and development. **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of talented individuals who share a passion for technology and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative team that values teamwork, open communication, and continuous learning. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience. * Comprehensive benefits, including medical, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. **How to Apply** If you are a motivated and customer-focused individual with a passion for technology, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Note:** This job posting is for a remote position, and all remote work must be performed in Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. Apply for this job