**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Service Desk Specialist/Live Chat Agent. In this critical role, you will play a vital part in ensuring the smooth operation of the myColorado application, providing top-notch support to our customers, and collaborating with a talented team to drive innovation and excellence. **About blithequark** blithequark is a leading organization in the industry, dedicated to delivering cutting-edge solutions that transform the way people live and work. Our team is comprised of passionate individuals who share a common goal: to make a meaningful impact through technology and innovation. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that is shaping the future of mobile application support and customer assistance. **Job Summary** We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you will provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you have a passion for technology, excellent communication skills, and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your responsibilities will include: * Providing Tier I support and customer assistance for the myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with the support team to resolve complex issues and improve overall customer satisfaction * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends **Minimum Qualifications** To be considered for this role, you must meet one of the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We recognize that experience and education can take many forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Work Environment and Culture** As a Service Desk Specialist/Live Chat Agent, you will work in a fast-paced, dynamic environment where no two days are the same. You will be part of a collaborative team that values innovation, excellence, and customer satisfaction. Our work environment is designed to foster creativity, productivity, and growth, with opportunities for ongoing training and professional development. **Compensation and Benefits** We offer a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience * Comprehensive benefits, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Note** This job posting is for a remote position, and all work must be performed in the State of Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. Apply for this job