Experienced Staff Attorney for Remote Customer Relationship Management and Litigation Support – Full-Time Opportunity with Competitive Salary and Benefits

Welcome to Rathbone Group LLC Rathbone Group LLC (RG) is a renowned professional services law firm specializing in representing insurance carriers and business clients in property and bodily injury subrogation claims across the United States. With a team of attorneys licensed to practice in over twenty states and the District of Columbia, we pride ourselves on delivering exceptional legal services and building strong relationships with our clients. Our mission is to identify, employ, and nurture talented individuals who embody integrity, attention to detail, and a passion for excellence, as these attributes are fundamental to our success and the achievement of our clients' objectives. About the Role We are seeking an experienced and highly motivated Staff Attorney to join our team in a customer relationship management (CRM) capacity. As a Staff Attorney, you will play a vital role in building and maintaining positive, productive relationships with our clients, ensuring timely and accurate communication, and driving success through your expertise and dedication. This is a fully remote position, offering the flexibility to work from anywhere outside of Ohio, and is available for immediate commencement. Key Responsibilities Prepare for and schedule regular meetings and conference calls with clients to review file-level issues and questions, ensuring seamless communication and addressing concerns promptly. Act as the primary point of contact for client complaints, addressing concerns professionally and escalating issues as necessary to ensure prompt resolution. Alert management to potential issues with clients, providing proactive solutions and recommendations to mitigate risks and strengthen relationships. Maintain strong relationships with forwarding counsel, ensuring effective collaboration and communication to achieve shared goals. Serve as a liaison between forwarding counsel and clients, facilitating open communication and ensuring that client needs are met. Ensure that forwarding counsel provide proper litigation handling on files, adhering to our high standards of quality and excellence. Work on escalated attorney files in forwarding, applying your expertise to resolve complex issues and drive successful outcomes. Ensure that client requests are handled timely and accurately, providing exceptional customer service and support. Contribute to legal projects in the litigation queue, applying your knowledge and skills to drive success and achieve objectives. Answer the CRM phone line, responding to client inquiries and providing support in a professional and courteous manner. Manage emails and communications in the CRM and subrogation service mailbox, as well as client in-boxes, ensuring prompt and effective communication. Maintain up-to-date knowledge of RG processes and services, applying this knowledge to drive continuous improvement and excellence. Essential Qualifications Juris Doctorate (JD) degree from an accredited law school. Excellent verbal and written communication skills, with the ability to articulate complex ideas and concepts clearly and concisely. Proven ability to exercise independent judgment and sound reasoning, with a strong analytical mindset and problem-solving skills. Demonstrated ability to work effectively in a team environment, collaborating with colleagues and communicating in a positive and supportive manner. Ability to handle stressful situations in a calm and professional manner, maintaining composure under pressure and deadlines. Strong attention to detail, with a focus on accuracy and quality in all aspects of work. Flexibility to perform different tasks quickly and accurately as needed, adapting to changing priorities and deadlines. Solid administrative skills, with proficiency in Microsoft Outlook, Word, and Excel. Preferred Qualifications Experience in customer relationship management, litigation support, or a related field, with a strong understanding of the legal industry and its nuances. Knowledge of subrogation claims and litigation procedures, with a focus on property and bodily injury claims. Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions. Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Career Growth and Development At Rathbone Group LLC, we are committed to the growth and development of our employees, providing opportunities for professional development, training, and advancement. As a Staff Attorney, you will have access to a range of resources and support, including: Ongoing training and education, with opportunities to develop new skills and knowledge. Mentorship and coaching, with experienced attorneys and professionals guiding your development and providing feedback. Opportunities for advancement, with a clear path for career progression and growth within the company. A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results. Work Environment and Company Culture At Rathbone Group LLC, we pride ourselves on our positive and inclusive company culture, with a focus on teamwork, collaboration, and mutual respect. Our employees enjoy a range of benefits, including: Generous paid time off, with opportunities to recharge and pursue your interests. Comprehensive medical, dental, and vision benefits, with a range of options to suit your needs. Flexible spending accounts, with the ability to set aside pre-tax dollars for healthcare and dependent care expenses. Group term life insurance, with coverage for you and your loved ones. Short-term and long-term disability benefits, with protection against unexpected illness or injury. 401(k) plan with company match, with opportunities to save for your future and build your retirement nest egg. Casual work environment, with a relaxed and comfortable atmosphere that fosters creativity and productivity. Compensation and Benefits We offer a competitive salary range of $50,000 - $55,000 per year, depending on experience and qualifications. In addition to your salary, you will enjoy a range of benefits, including: 401(k) matching, with opportunities to build your retirement savings. Dental insurance, with coverage for routine and preventive care. Flexible schedule, with opportunities to work from home and balance your work and personal life. Flexible spending account, with the ability to set aside pre-tax dollars for healthcare and dependent care expenses. Health insurance, with comprehensive coverage for you and your loved ones. Life insurance, with protection against unexpected illness or injury. Paid time off, with opportunities to recharge and pursue your interests. Professional development assistance, with opportunities to develop new skills and knowledge. Referral program, with incentives for referring talented professionals to our team. Vision insurance, with coverage for routine and preventive care. Conclusion If you are a motivated and experienced attorney looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Staff Attorney at Rathbone Group LLC, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our clients. With a competitive salary, comprehensive benefits, and a positive and inclusive company culture, this is an opportunity not to be missed. Apply today and take the first step towards a rewarding and challenging career with Rathbone Group LLC! Don't miss this opportunity to join our team and grow your career. Apply now and become a part of our dynamic and supportive team. Apply for this job