Experienced Strategic Customer Success Manager – Driving Revenue Growth and Customer Loyalty in the HR Technology Space at blithequark

Introduction to blithequark At blithequark, we are pioneers in the field of fair, predictive science, dedicated to creating a world where everyone has the opportunity to succeed in their best job. Our mission begins with our team, and we strive to provide an environment where our employees can thrive and reach their full potential. By leveraging Industrial-Organizational (I-O) science, we deliver evidence-based insights that predict and maximize employee potential, utilizing simple and intuitive assessment tools. Our team is comprised of passionate professionals who are committed to pushing the boundaries of talent assessment while maintaining a strong commitment to scientific excellence. Our Culture and Values blithequark has always championed progressive and sustainable approaches to building a culture that allows people to do their best work while living their best lives. We believe in true work-life balance and offer flexible work arrangements that cater to the needs of our employees. Our benefits include a four-day work week, generous PTO, and a paid company shutdown from December 24 to January 1. We also prioritize ongoing professional development, providing opportunities for attendance at professional conferences and workshops. Our comprehensive benefits package includes medical, dental, vision, 401k with matching, and paid new parent leave. About Our Specialization blithequark specializes in talent assessment, leveraging our expertise to predict potential and empower organizations to identify and retain top talent effectively. Our approach is rooted in the principles of Industrial-Organizational Psychology, which serves as the foundation for everything we do. We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts. Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment. What Sets Us Apart At blithequark, we pride ourselves on our unique approach to talent assessment, which is characterized by: Scientific Precision : We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts. Innovation : Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment. Impactful Solutions : By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention. Job Overview blithequark is seeking a dynamic and commercially oriented Strategic Customer Success Manager (CSM) with deep expertise in the HR technology space. As a Strategic Customer Success Manager, you will play a pivotal role in driving revenue growth through renewals and expansion, while developing successful long-term partnerships and ensuring our clients derive maximum value from our offerings. This is an exciting opportunity to join our team and contribute to the revolutionization of the talent solutions space with our leading products. Your Impact As a Strategic Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion. Key Responsibilities Some of the key responsibilities of this role include: Drive Growth : Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets. Customer Engagement : Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success. Renewal and Expansion Cycle Management : Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions. Product and Market Expertise : Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations. Customer Advocacy and Feedback : Act as a customer advocate within the company, streamlining the customer experience to prevent turnover, and create feedback loops between customers and product teams to identify and remove barriers to customer adoption. Essential Qualifications To be successful in this role, you will need: Proven Success : Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs. Consistent Excellence : A strong track record of consistently exceeding expectations. Stability and Growth : Demonstrated ability to achieve long-term success and growth within previous roles. HR Tech Expertise : Extensive experience in Customer Success with B2B, SaaS, HR technology solutions (Recruiting, HCM, LMS, etc). Industry Knowledge : Deep understanding of the pains felt by our HR, Recruiting, and Employee Development customers. Leadership : Recognized as a subject matter expert within your organization with experience coaching or mentoring others. Curiosity and Creativity : Naturally curious and creative in your approach to solving problems. Preferred Qualifications While not essential, the following qualifications are preferred: 5+ years of experience in SaaS Customer Success , with a focus on HR technology solutions (Recruiting, HCM, LMS, etc.), with demonstrated expertise in securing renewals and driving expansion. Proven track record of managing a large portfolio of accounts and achieving revenue growth through expansion . Excellent communication and negotiation skills , with the ability to simplify complex situations and build lasting relationships. Strong analytical skills and ability to use data to drive decision-making and strategy . Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Strategic Customer Success Manager, you will have access to ongoing professional development opportunities, including attendance at professional conferences and workshops. You will also have the opportunity to work with a talented team of professionals who are passionate about talent assessment and dedicated to delivering exceptional results. Work Environment and Company Culture Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We believe in fostering a culture of innovation and creativity, where employees are encouraged to think outside the box and come up with new and innovative solutions. Our company culture is built on the principles of respect, empathy, and inclusivity, and we strive to create an environment where everyone feels valued and supported. Compensation, Perks, and Benefits This position offers a competitive total compensation package, with an OTE of $110,000 to $140,000, split between a base and variable compensation. In addition to your salary, you will also be eligible for a range of benefits, including medical, dental, vision, 401k with matching, and paid new parent leave. We also offer a range of perks, including a four-day work week, generous PTO, and a paid company shutdown from December 24 to January 1. Conclusion If you are a motivated and results-driven professional with a passion for HR technology and customer success, we encourage you to apply for this exciting opportunity. As a Strategic Customer Success Manager at blithequark, you will have the opportunity to make a real impact on our business and contribute to the growth and success of our company. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team! Apply for this job